Questions and Contacts

A note about updates regarding your application

To keep candidates updated during the recruitment process, Coles Recruitment uses a ‘noreply@coles.com.au’ email address. Please add this email to your contacts to ensure you receive updates from us regarding your application and prevent this email from getting marked as spam by filters.

Technical issues

How do I reset my password?

  • Select “Candidate login” on the top right-hand side of the menu bar
  • Select the link “Forgot your password?” 
  • Enter the email address associated with your Careers account
  • We will send you an email with next steps (Note: this email can take up to 30 minutes to be received) 
  • Please ensure you also check your Spam/Junk folders 

I’ve got a technical issue – who can I contact?

Online Assessments
If you need technical assistance completing your Assessment, you can:

  • Email support@testgrid.com
  • Phone 1300 694 921
  • Or live chat via the website or system

Video interviews
If you need technical assistance completing your Video Interview, you can:

  • Watch the short 2 minute video ‘The Do’s & Don’ts of Video Interviewing' here
  • Check the Frequently Asked Questions section on the Vieple website (www.vieple.com.au)
  • For support with the process or if you need your interview reset, please contact our support team via email at support@vieple.com

Applying for positions at Coles Group stores

How do I apply for team member positions?

All job opportunities are advertised on our Coles Careers website so keep an eye out as there’s always new roles being posted.

How do I apply for store management and trades positions?

We advertise all store management and trades jobs on our website. Visit our Job Search page to see our current vacancies. If the relevant role isn't on our website then unfortunately we don't have any vacancies that match what you are seeking. In this case, you should register for a 'Job Alert’, which will allow you to receive email notifications when a relevant position becomes available.

How can I get a job at a new store?

You can register your interest to work in a new store that’s under construction up to six months before it opens by completing an Expression of Interest form. We will send you an email to apply as soon as we start advertising.

How do I apply for positions at Coles Group Store Support Centre (corporate office)?

We advertise all store support (corporate) jobs on our website. Visit our Job Search page to see our current vacancies. If the relevant role isn't on our website then unfortunately we don't have any vacancies that match what you are seeking. In this case, you should register for a 'Job Alert’, which will allow you to receive email notifications when a relevant position becomes available.

TIP: Stay up to date with what's happening at Coles Group by following our LinkedIn page.

I’ve submitted an application. Can I check my progress?

You can. When you’re logged-in you’ll be able to see a full list of the jobs you’ve applied for with a status update alongside each. You’ll find the login button at the top right-hand side of the page. Please note the status shown in your profile is accurate and we will always be in touch when there is a change to your application.

I’ve submitted an application. When can I expect to hear from you?

You should expect a response from us confirming your application has been received. The recruitment process will then take place in the weeks following and we’ll update you as you progress through the process. This may be slightly longer in peak recruitment times such as Christmas and Easter.

How do I obtain feedback on my application?

You will receive confirmation of the outcome of your application. Due to the high volume of applications we receive, unfortunately we’re not able to provide specific feedback for each individual.

A store has asked me to provide a reference or applicant number along with my application. How can I find this?

This number is no longer relevant or available on your profile. The store will only need your name and email address in order to consider your application.

I’ve attended an interview. How’s my application progressing?

You’ll receive an email letting you know the outcome of your interview shortly. At times, we’re working through large volumes of applicants and will get back to you as soon as we can. Please note the status shown in your profile is accurate and we will always be in touch when there is a change to the status of your application.

I've submitted an ‘Expression of Interest’ (EOI) form. When will I hear about a vacancy?

That really depends on when your preferred store has an available role, so timings can vary. It could be weeks, months or in some locations even longer. We’ll be in touch when a position matching your selection criteria becomes available. Signing up for Job Alerts helps as well as keeping an eye on available jobs on this website.

I’ve been invited to complete a Video Interview, but I don’t have a webcam. How can I participate?

You can access this via your smart phone or tablet as well. You’ll just need to use a web browser to log into your Coles Careers account as normal and follow the prompts.

I have successfully gained a role at Coles. How do I find out my start date and induction details?

Once you’ve accepted your contract of employment, you’ll be emailed login details to myhub, which is an online portal for our team members.

Please log into myhub as soon as possible and complete the onboarding tasks (ie bank details, super details and tax file information). Your leader will be notified once this is completed and will then contact you regarding your induction.

If you’d like to follow up with the store, our store phone numbers are available online and through the stores page on coles.com.au.

Working Requirements

What are the minimum age requirements?

What we’re looking for?
Generally, you will need to be at least 15 years of age to apply for employment with Coles. For some brands, such as Liquor and Coles Express, you will need to be at least 18 years of age. You can find more information on the Information For Parents and Carers.

What age can my child start working?
Each state and territory in Australia has its own requirements regarding the minimum age of employment and the conditions that apply. As a national employer, Coles will generally only accept applications from prospective team members who are aged 15 years and older for our supermarkets and online business.

In some cases, we’ll need your written permission to allow your child to start with us or other documentation in support. If so, the store you’ve applied with will make it easy and guide you through the steps.

For Coles Services - we will generally only accept applications from prospective team members who are aged 16 years and older.
For Liquor, Coles Express and distribution jobs - applicants will need to be at least 18 years of age.

Do I need to show proof of my working rights?

We will request this information from you during the application process and you will need to upload the following original documents to your profile;

  • Australian or foreign passport or
  • Australian birth certificate and photo ID or
  • Australian citizenship certificate and photo ID

Contact us

Coles Recruitment
Please check if we haven’t already answered your question in the Frequently Asked Questions above. If you can’t find the answer you need, you can email us at colesrecruitment@coles.com.au

Inclusive Recruitment
If you are an applicant with disability or you require adjustments or inclusive recruitment support throughout the process, you can contact our Inclusive Recruitment team at inclusionrecruitment@coles.com.au