Senior Manager Omnichannel Growth
We’ve been proudly serving Australian communities since 1914 and have grown to become a top 30-listed company on the ASX with a portfolio of iconic homegrown brands. At the heart of our continued success is over 115,000 team members working across the country, all contributing to bringing our customers smiles. You’ll not only get to see your work make a difference, you’ll be part of a team working together to help Australians eat and live better every day.
About the team
As the way we shop continues to evolve, our Digital team keeps us at the cutting edge. Driven by our innovative, inclusive, and forward-thinking culture, we’re constantly looking at ways to create differentiated, omni-channel experiences for our customers and build the next generation of digital retailing.
About the Role
Our eCommerce team is focused on delivering seamless omnichannel experiences that make shopping easier for our customers. Working at the intersection of strategy, operations, supply chain, customer experience and technology, the team is responsible for shaping the future of online retail and unlocking sustainable growth across our omnichannel network.
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Support the development and execution of Coles' Omnichannel and eCommerce growth strategy.
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Lead strategic analysis, scenario modelling and investment recommendations to support future growth opportunities.
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Drive cross-functional transformation programs that span eCommerce, store operations, supply chain, customer experience and technology.
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Partner with senior stakeholders to align priorities, manage dependencies and deliver strategic outcomes.
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Prepare executive-level insights, recommendations and governance materials that support key business decisions.
About You and Your Skills
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Experience in strategy, transformation operations, or commercial leadership roles within a complex business environment.
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Strong understanding of eCommerce, omnichannel retail and digital customer propositions.
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Strong understanding of retail operations, supply chain, fulfilment networks or large-scale operational environments is highly regarded.
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Commercially astute, with the ability to balance customer outcomes, operational feasibility and cost efficiency.
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Strong analytical and problem-solving capability, including translating insights into strategic recommendations.
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Experience working across multiple functions and influencing senior stakeholders in matrixed organisations.
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Exceptional communication skills, with the ability to distil complexity into clear and actionable recommendations.
Please note applications will close on Sunday September 6th.
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What’s in it for you?
- Flexible working options: We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.
- Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
- Discounts: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
- Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
- Opportunities for learning and development: No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
- Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
- Investment in your future: Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.
About the recruitment process
We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.
We’re happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the ‘Our Recruitment Process’ section of our careers site or email inclusionrecruitment@coles.com.au
Job ID: 193614
Employment Type: Full time