Team Manager - Delivery Driver - Alexandria Customer Fulfilment Centre

We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact.

About the team

We’re launching two automated Customer Fulfilment Centres (CFCs) in Melbourne and Sydney. The new CFCs will redefine the customer experience in online grocery shopping, providing customers with improved availability and freshness, a broader produce range and a seamless digital experience, while also providing a safer working environment for our team members. The new CFCs will be the first of their kind in Australia. Be part of a great team with the opportunity to work with innovative, technology. 

As our Spoke site ramps up in NSW, we have an opportunity for experienced Team Managers to join the team. 

About the role

Lead and manage the success of your Spoke through go live and ongoing operations. You will be leading a team of customer delivery drivers through last mile operation and support your team in achieving goals for safety, customer experience, cost, fulfilment, and delivery. You will also be instrumental in ensuring the yard is functional and safe and set up for success.

In addition, collaborate with CFC team to achieve safe and optimal operational flow across a range of departments and also support in achieving department budgets and implement improvements to operational DILOs, processes and safe working practice

You will also:

• Lead a high-performance team
• Create and drive a high-performance culture and positive work environment
• Oversee and drive a highly customer-focused culture across Spoke inbound, dispatch, dekit,  operations
• Collaborate and influence key stakeholders across central operations and transformation teams to ensure change strategy alignment
• Execute the strategy implementation plan
• Ensure processes, controls, DILO’s and Ways of Working are operationalised
• Oversee problem solving for operational and Last Mile issues
• Find ways to support continuous improvement initiatives
• Act as a role model and advocate, ensure that business activities and team members adhere to the organization's HS&W policies & procedures
• Lead a positive relationship with the site and local union delegates
• Partner with the Labour Planning team to ensure that areas of responsibility are compliant to all applicable Enterprise Bargaining Agreement (EBA) requirements.
• Work a flexible roster between early mornings and late evenings

About you and your skills

We’re looking for a passionate Team Manager that to lead the way forward.

You’ll also need:

• 3-5 years of management experience in last mile and transport / logistics cross-dock operations, with accountability for driving safety, financial & operational performance
• Experience working within complex industrial relations frameworks 
• Have a passion for people, engaging teams and developing team members
• Experience in driving a culture of customer focus, continuous improvement & organisational change management
• Experience in relevant vehicle compliance and safety frameworks, including fatigue management and COR
• Tertiary qualification in a relevant discipline
• Strong people leadership capabilities
• Ability to influence & communicate with senior leaders across Coles within the site
• Ability to work within complex industrial relations frameworks

Take your next step into something bigger, apply now

With us it’s not about the discounts (although you do get those), it’s about joining a team where your wellbeing and professional development is our investment and celebrating your contributions is the norm. And because everyone leads unique lives, we offer flexible work, additional leave and parental leave entitlements.

We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

We’re happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the ‘Our Recruitment Process’ section of our careers site or email inclusionrecruitment@coles.com.au

Job ID: 121656

Employment Type: Full time

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