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Planning & Resource Analyst CFC - Wetherill Park Customer Fulfilment Centre

We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact.

 

About the team


We’re launching two automated Customer Fulfilment Centres (CFCs) in Melbourne and Sydney. The new CFCs will redefine the customer experience in online grocery shopping, providing customers with improved availability and freshness, a broader produce range and a seamless digital experience, while also providing a safer working environment for our team members. The new CFCs will be the first of their kind in Australia. Be part of a great team with the opportunity to work with this new and innovative technology. 

 

As our NSW site ramps up, we have an opportunity for an experienced Planning & Resource Analyst to join the team. 


About the role 
 

Responsible for supporting the Strategic Workforce Planning Manager in analysing the commercial viability of roster builds, and identifying and advising the Resource Planners on areas of opportunities. 

 

Responsible for leading time and motion studies, identifying efficiencies through data analysis, advising the operation on changes required.

 

Assist in resource planning activities necessary for the Customer Fulfilment Centre and/or Spoke to effectively forecast, plan and roster resources to meet safety, budgets and operational requirement through ramp up and ongoing operations. Provide fact-based analysis of resource planning performance, complete demand and recruitment forecasts for each CFC or Spoke business unit/zone, and support governance mechanisms that monitor workforce targets.

 

 You will also:

 

  • Support the execution of the strategy implementation plan, to achieve the CFC’s strategic objectives 
  • Support maintenance of the resource planning system as a business super user to ensure that the system data is accurately reflected
  • Support the CFC & Spoke leadership team in meeting it's customer experience objectives
  • Demonstrate strong stakeholder management by partnering with key stakeholders 
  • Be the SME in analysing & advising stakeholders on resourcing needs to meet customer experience & performance metrics
  • Support activities to ensure capacity within the CFC & Spoke network's is sufficient to meet sales demand
  • Perform balancing of remuneration books at the end of each period
  • Keep an ongoing focus on continuous improvement
  • Ensure a high degree of integrity around people rostering, to balance individual challenges with business need

 


About you and your skills


We’re looking for an experienced Planning & Resource Analyst with a passion for developing processes. 

 

You will also need: 
  

  • 2+ years of labour scheduling experience
  • VBA experience advantageous 
  • Ability to work with large datasets
  • Strong experience using Excel & PowerBI
  • Strong analytical capabilities and the ability to identify & drive continuous improvement initiatives
  • Track record in reporting commercials and scheduling in a fast-moving environment is essential
  • Ability to influence & communicate with site leadership and key stakeholders
  • Experience working with Enterprise Bargaining Agreements (EBA) and awards is advantageous
  • Strong background in operations of a large retail or transport environment
  • Experience working within a team where they consult and communicate with cross-functional stakeholders
  • Ability to utilise key financial data & operational metrics to drive performance improvements & outcomes
  • Ability to execute a strategic vision

 

Take your next step into something bigger, apply now

 

With us it’s not about the discounts (although you do get those), it’s about joining a team where your wellbeing and professional development is invested in and celebrating your contributions is the norm. And because everyone leads unique lives, we offer flexible work including work from home, additional leave and parental leave entitlements.

 

We’re continuing to build a gender equitable team, and a culture that’s just as diverse, inclusive and welcoming as the communities we serve. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

 

We’re happy to adjust our recruitment process to support candidates with disability. Find out more in the ‘Our Recruitment Process’ section of our careers site.

 

Job ID: 114682 

Employment Type: Full time 

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