Customer Delivery Support Manager - Wetherill Park CFC

We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with over 115,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact.

About the team

Coles 360 is all about connections. It’s how we connect with customers at every turn of their lives. It’s how we use the power of Coles’ shopper data to maximise that connection. It’s how we partner at levels to drive more meaningful campaigns and measure the impact they create. Coles 360 combines the power of customer connections, media connections and partner connections to offer brands a one-stop media solution.

Customer Delivery Support Manager – Wetherill Park CFC (Permanent Full-Time)
Flexibility required: occasional weekends and nights required

Ready to lead the last mile with impact?
At Coles, we’re transforming the way Australians shop and our Customer Delivery team is at the heart of that experience. We’re looking for a confident and capable Customer Delivery Support Manager to join our Wetherill Park CFC and help drive safe, efficient, and customer-focused delivery operations.

What you’ll be doing

• Lead and support a team of 8 direct reports and 55–60 indirect Customer Delivery Drivers.
• Oversee and guide Customer Delivery Managers, Yard Marshals, and Drivers to ensure smooth daily operations.
• Manage the Yard Marshal team to maintain a safe, functional yard environment for last mile delivery.
• Collaborate closely with internal teams to ensure seamless end-to-end fulfilment and delivery.
• Support the Customer Delivery Manager and Team Managers in achieving key performance indicators across:
  • Safety
  • Customer experience
  • Cost
  • Fulfilment
  • Delivery
• Drive compliance to operational DILOs, processes, and safe working practices.
• Communicate clearly and consistently across all levels of the delivery team.

What you’ll bring

• Proven leadership experience in logistics, transport, or delivery operations.
• Strong communication and stakeholder management skills.
• A passion for safety, efficiency, and delivering great customer outcomes.
• Ability to thrive in a fast-paced, dynamic environment with flexible working hour.

What’s in it for you?

• Flexible working options: We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.
• Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
• Discounts: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
• Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
• Opportunities for learning and development: No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
• Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
• Investment in your future: Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.

About the recruitment process

We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

We’re happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the ‘Our Recruitment Process’ section of our careers site or email inclusionrecruitment@coles.com.au

Job ID: 165624

Employment Type: Full time