P&C Specialist - Operational Investigations - QLD, Mount Gravatt Office.

A new role means a new way to win together. We’ve been proudly serving Australian communities since 1914 and at the heart of our continued success lies our 115,000 team members working across the country. If you’re looking for a career-defining opportunity, take the next step and explore another way your work can have impact and make a difference.

About the team

People and Culture are dedicated to fostering  an engaged and empowered workplace. One that’s strong, diverse and where our team members have exciting career pathways to choose from. We do it by making people’s lives easier through better experiences, useful tools, and by providing ongoing opportunities to learn and grow.

People and Culture are dedicated to fostering an engaged and empowered workplace. One that’s strong, diverse and where our team members have exciting career pathways to choose from. We do it by making people’s lives easier through better experiences, useful tools, and by providing ongoing opportunities to learn and grow.

About the role

The P&C Operational Investigations Specialist – Advisory Services provides comprehensive advice and support to Line Managers across all Coles' businesses on escalated workplace relations issues.

We are looking for a P&C HR Specialist to advise on and undertake investigations into personal work-related grievances, including those relating to roster grievances, pay queries, workload and work practices and other interpersonal conflicts.

The successful candidate will also be required to play a leading role in building line manager capability through the delivery of formal training and other upskilling initiatives.  

This position can be based anywhere in Australia and is being offered as a permanent opportunity.

Your key responsibilities will be:

• Provide coaching and guidance to line managers on investigating grievances and other work-related enquiries
• Conduct investigations into more complex personal work-related grievances and make recommendations to line managers based on findings
• Develop and deliver training for line managers on workplace relations topics
• Provide advice and management on complex ill and injured worker matters
• Be an advocate on behalf of Coles’ brands on matters arising from the Fair Work Ombudsman

About you and your skills: 

• Tertiary qualified in HR or Law and/or demonstrated strong performance in  Workplace Relations/Employee Relations
• Experience in performance, conduct/behaviour and Equal Opportunity case management and conducting workplace investigations.
• A detailed working understanding of a full range of employment related legislation and proven ability to interpret and provide advice
• A strong customer focus and the proven ability to clearly outline risk and make informed recommendations
• Ability to provide accurate and timely advice in a fast-paced environment to minimise risk or other impacts on the business

What’s in it for you?

• Flexible working options: We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.
• Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
• Discounts: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
• Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
• Opportunities for learning and development: No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
• Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
• Investment in your future: Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.

About the recruitment process

We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

We’re happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the ‘Our Recruitment Process’ section of our careers site or email inclusionrecruitment@coles.com.au

Job ID: 182967

Employment Type: Full time

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