Resource Planner - CFC Customer Delivery - Truganina Customer Fulfilment Centre
We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact.
About the team
We’re launching two automated Customer Fulfilment Centres (CFCs) in Melbourne and Sydney. The new CFCs will redefine the customer experience in online grocery shopping, providing customers with improved availability and freshness, a broader produce range and a seamless digital experience, while also providing a safer working environment for our team members. The new CFCs will be the first of their kind in Australia. Be part of a great team with the opportunity to work with this new and innovative technology.
As our Melbourne site ramps up, we have an opportunity for an experienced Resource Planner to join the team.
About the role
You will be responsible for supporting the development and implementation of resource planning processes within either a CFC or Spoke operation. This role will also be responsible for completing and managing the required inputs and outputs, using the resource planning tool ensuring that all activities necessary for the Customer Fulfilment Centre or Spoke resources are effectively forecasted, planned and rostered accordingly.
You will also:
- Provide fact-based analysis of resource planning performance and modify data attributes in the resource planning tool
- Complete demand and recruitment forecasts for each CFC or Spoke business unit/zone, and support governance mechanisms
- Build the Day/Week/Month Team rosters that ensure the CX is met and the CFC performs as per business strategy
About you and your skills
We’re looking for an experienced Resource Planner with a passion for developing processes.
You will also need:
- Experience in labour scheduling
- Experience in using Kronos Asset Management solution
- Proven commercial acumen is essential
- Strong background in operations of a large site operation
- Experience working with Enterprise Bargaining Agreements (EBA) and awards is advantageous
- Strong analytical capabilities and the ability to identify & drive continuous Improvement initiatives
- Track record in reporting commercials and scheduling in a fast-moving environment is essential
- Experience working with various Labour Planning tools
- Experience working with a team where they consult and communicate with cross-functional stakeholders
Take your next step into something bigger, apply now
With us it’s not about the discounts (although you do get those), it’s about joining a team where your wellbeing and professional development is invested in and celebrating your contributions is the norm. And because everyone leads unique lives, we offer flexible work including work from home, additional leave and parental leave entitlements.
We’re continuing to build a gender equitable team, and a culture that’s just as diverse, inclusive and welcoming as the communities we serve. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.
We’re happy to adjust our recruitment process to support candidates with disability. Find out more in the ‘Our Recruitment Process’ section of our careers site.
Job ID: 119952
Employment Type: Full time
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