Claims Administration Specialist

 Coles Supermarkets  Mt Gravatt 

Requisition ID: 31552 

Employment Type: Full time 

Good things start here

This could be the very first step towards an exciting new career with us – a fresh beginning. At the Coles Group, these are moments we live for.

Starting good things is what drives our purpose: to sustainably feed all Australians so they can lead healthier, happier lives. With a team of 120,000 people and an iconic portfolio of Australia’s most trusted brands, we’re perfectly positioned to turn a promising start into a whole lot more.


At Coles Group Insurance, we protect our people, customers and business. From property and cyber, to public liability and workers compensation, we work across the company to understand our risks, provide exceptional coverage, deliver strategic advice, and bring our business goals and values to life.


About the role

As a national team, Coles Team Cover engages and collaborates across the entire Coles family to minimise the impact of workplace injury and help ensure our Team Members come home safely every day. In unfortunate cases of workplace injury, we seek to support our Team Members, so they can concentrate on recovering and come back to work as soon as possible.


An exciting opportunity exists for a Claims Administration Case Officer to join Coles Team Cover and support the Claims team in ensuring that all team members are paid accurate weekly compensation and their queries are resolved in a timely matter. 


What you’ll be doing

On a day-to-day basis this role will see you engaging with business units to ensure that accurate information is gathered, and with team members to provide updates and answer any questions they may have.


You’ll also:

  • Review, analyse and calculate weekly compensation payments for team members
  • Work with business stakeholders to facilitate required payments to team members
  • Provide coaching to business stakeholders on correct payment processes as it pertains to workers compensation
  • Complete weekly tasks including compensation calculations, processing of reimbursements and reconciliation of payments
  • Provide injured team members and business stakeholders with superior customer service with accurate and timely advice 
  • Work collaboratively within the Insurance team, taking an active role in contributing to a cohesive, high-performing and successful team culture



Good things you’ll need

You are a results driven professional who is passionate about compliance, with great communication skills and an interest in learning more about the Queensland workers’ compensation landscape.


You’ll also need

  • Understanding of information systems and databases such as workers compensation and payroll systems
  • Ability to engage with teams and business to obtain clarification and resolve issues
  • Ability to work at pace with attention to detail
  • Previous administrative experience including intermediate ability with Microsoft Office suite
  • Ability to manage multiple priorities to meet agreed deadlines
  • Qualification or certification in a health or business-related field will be highly desirable #LI-BU 

Why Coles?
We’re committed to making this a great place to work, from day one. From flexible working arrangements to discounts across all our internal brands (including 5% off at Coles supermarkets!), there are plenty of reasons to love working here. Explore all this and more at our Coles Careers website.

Coles Group is an endorsed employer for all women. See our range of benefits and policies directly at WORK180: Coles Group – Work180 Endorsed Employer

For everyone who shares our passion
We encourage applications from people of all ages, nationalities, abilities and cultures – including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people living with disability. We’re happy to adjust our recruitment process to support accessibility needs – so reach out to us at www.careers.colesgroup.com.au > Careers for everyone > Disability employment.

We’d love to meet you
If you have the skills, experience and motivation to succeed in this role, please take the next step and submit your application.