Senior UX Designer

Coles Supermarkets  Melbourne or Brisbane or Sydney 


Requisition ID: 18013 

Employment Type: Full time 


Good things start here


This could be the very first step towards an exciting new career with us – a fresh beginning. At Coles Group, these are moments we live for.


Starting good things is what drives our purpose: to sustainably feed all Australians so they can lead healthier, happier lives. With a team of 120,000 people and an iconic portfolio of Australia’s most trusted brands, we’re perfectly positioned to turn a promising start into a whole lot more.


About the role
Our Customer Experience and Technology (CXT) team within our eCommerce function is significantly growing as we continue to invest in delivering the best digital shopping experience for our Customers. Our Digital Experience team is now seeking multiple Senior UX Designers to join their growing team. We are interested in speaking with both UI and UX Designers and are open to hearing from candidates Australia wide.
If you want to play a part in the future of digital retailing at Coles, then do apply now!



What you’ll be doing

You will create exceptional digital experiences across the Coles Group platforms, delivering compelling and accessible designs for both B2C and B2B customers. You will deliver a customer-led approach to UX design, exploring human problems via journey maps and personas to create wireframes and prototypes through to conducting user testing to validate designs.


You’ll also:

  • Align UX design output to the Coles Customer Experience Strategy, Business Strategy, and Digital Strategy.
  • Work collaboratively with Design Researchers, Service Designers, Content Strategists, UI Designers, Solution Architects and Developers to ensure experiences are desirable, feasible and viable. 
  • Protect, maintain, and enhance the Coles user experience across all channels.
  • Maintain knowledge management of user experience outputs generated by human-centered design and act as a central source of UX artefacts for the Coles Group.
  • Contribute to creating a high performing and continuous learning team culture.



Good things you’ll need

We’re after customer-centric and passionate UX Designers with experience supporting digital channels for customer-led and digital first organisations.


You’ll also need:

  • Solid experience as a UX/Product designer or similar, with extensive skills in wireframe design, UI creation, prototype development and user testing.
  • Extensive experience designing for websites, apps, and other touchpoints, with a deep understanding of mobile-first and responsive design.
  • Experience communicating and rationalising design decisions alongside feasibility.
  • Skilled in translating business process and customer behaviours/insights into design concepts.
  • Highly collaborative style, able to engage with a diverse range of stakeholder to meet targets.    




Why Coles?
We’re committed to making this a great place to work, from day one. From flexible working arrangements to discounts across all our internal brands (including 5% off at Coles supermarkets!), there are plenty of reasons to love working here. Explore all this and more at our Coles Careers website.


For everyone who shares our passion
We encourage applications from people of all ages, nationalities, abilities and cultures – including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people living with disability. We’re happy to adjust our recruitment process to support accessibility needs – so reach out to us at www.careers.colesgroup.com.au > Careers for everyone > Disability employment.


We’d love to meet you
If you have the skills, experience and motivation to succeed in this role, please take the next step and submit your application.