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Senior Content Designer

Coles Supermarkets  Melbourne or Brisbane or Sydney 

 

Requisition ID: 20659 

Employment Type: Full time 

 

Good things start here

 

This could be the very first step towards an exciting new career with us – a fresh beginning. At Coles Group, these are moments we live for.

 

Starting good things is what drives our purpose: to sustainably feed all Australians so they can lead healthier, happier lives. With a team of 120,000 people and an iconic portfolio of Australia’s most trusted brands, we’re perfectly positioned to turn a promising start into a whole lot more.

 

 

About the role

By combining the fast-paced culture of retail with the ever-growing world of ecommerce, Coles Online takes the time and effort out of grocery shopping. With services such as Home Delivery, Click & Collect and smart lockers, we’re always working on new ways to make life a little easier for our customers – no matter where they are.

 

Our eCommerce function is significantly growing as we continue to invest in delivering the best online shopping experience for our Customers. Our Digital Experience team is now seeking a Senior Content Designer to join the team.  If you want to be a part of our eCommerce transformation and see the meaningful and tangible impact your work has on the lives of millions of Australians every week, then do apply now.

 

Please note we are interested in speaking with candidates in Melbourne, Brisbane or Sydney.

 

 

What you’ll be doing

As a Senior Content Designer, you are comfortable leading content design work with other designers, across all areas from planning, research, and execution. You will be an advocate for all customer groups and enable a customer obsessed culture.

 

You’ll also:

  • Identify, frame and challenge content design problems & translate into content choices that illustrate the benefits and simplicity despite system complexity.
  • Ensure a high-quality bar for content and the user experience and deliver high-quality, error-free, accessible content design work on time
  • Develop lightweight, repeatable processes, workflows and content templates that keep the team nimble and successful in a culture that values moving fast and iterating quickly.
  • Drive a culture of collaboration. With product and engineering teams and external design agencies.
  • Take part in and be able to conduct content design critiques to provide high quality design practice and theory to draw out best possible content choice.
  • Contribute to defining the future state vision and value proposition for content design using customer centric design thinking and innovation methodologies.

 

 

Good things you’ll need

We’re after a passionate, customer centric Senior Content Designer with demonstrable experience of planning and delivering large scale content design initiatives within leading consumer facing brands or organisations.

 

You’ll also need:

  • Demonstrated skill in design, write, edit, test and improve content that makes our products easier to use. Including product flows, interface language, education materials, product names, navigational nomenclature, terminology, taxonomies etc.
  • Experience contributing to the measurable success of one or more impactful consumer-facing products at scale.
  • Excellent collaboration skills with the ability to partner with engineering, design, research, marketing and data analytics, to take products from conception to launch.
  • Experience in conducting content experiments and leverage data & analytics to inform content choices and evaluate its impact.

 

 

#LI-MAR

Why Coles?
We’re committed to making this a great place to work, from day one. From flexible working arrangements to discounts across all our internal brands (including 5% off at Coles supermarkets!), there are plenty of reasons to love working here. Explore all this and more at our Coles Careers website.

 

For everyone who shares our passion
We encourage applications from people of all ages, nationalities, abilities and cultures – including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people living with disability. We’re happy to adjust our recruitment process to support accessibility needs – so reach out to us at www.careers.colesgroup.com.au > Careers for everyone > Disability employment.

 

We’d love to meet you
If you have the skills, experience and motivation to succeed in this role, please take the next step and submit your application.