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Claims Specialist

Coles Supermarkets  Macquarie Park 


Requisition ID: 15674 

Employment Type: Full time 


Good things start here


This could be the very first step towards an exciting new career with us – a fresh beginning. At Coles Group, these are moments we live for.


Starting good things is what drives our purpose: to sustainably feed all Australians so they can lead healthier, happier lives. With a team of 120,000 people and an iconic portfolio of Australia’s most trusted brands, we’re perfectly positioned to turn a promising start into a whole lot more.

At Coles Group Insurance, we protect our people, customers and business. From property and cyber, to public liability and workers compensation, we work across the company to understand our risks, provide exceptional coverage, deliver strategic advice, and bring our business goals and values to life.


About the role

An exciting opportunity exists for a highly motivated and proactive personal injury professional to join Coles Team Cover as a Claims Specialist in a Permanent Full-time role.


Reporting to the Claims Team Manager, you will be responsible for managing a portfolio of detached workers compensation claims in collaboration with stakeholders to reduce workers compensation liabilities and minimise the impact of workplace injury. 


What you’ll be doing

On a day to day basis this role will see you utilising your experience within claims management to set the claims strategy and provide a great outcome for our business and team members.


You’ll also:

  • Understand the key requirements of workers compensation claims management and following processes and legal requirements to reduce claims.
  • Enable quick resolution of simple workers compensation claims with a strong focus on engagement between injured team members and the business to bring about understanding, involvement and continuous improvement in claims management.
  • Identify ‘red flags’ that would indicate a risk of higher cost and escalating as required.
  • Continue to extend own knowledge of workers compensation claims, legal framework and stakeholder expectations to ensure effective risk management of claims.


Good things you’ll need

A strong result driven professional with a demonstrated experience working in claims within a worker’s compensation or insurance environment.


You’ll also need

  • a strong understanding of customer service and experience interfacing into customers in difficult situations
  • experience in completing Work Capacity Decisions
  • experience in managing long term workers compensation claims
  • a knowledge of the current Workers Compensation Legislation
  • experience in negotiating Return to Work and rehabilitation outcomes
  • effective interpersonal and communication capabilities
  • an ability to manage multiple priorities to meet agreed deadlines
  • qualification or certification in a health or business-related field (highly desirable) #LI-BU

Why Coles?
We’re committed to making this a great place to work, from day one. From flexible working arrangements to discounts across all our internal brands (including 5% off at Coles supermarkets!), there are plenty of reasons to love working here. Explore all this and more at our Coles Careers website.


For everyone who shares our passion
We encourage applications from people of all ages, nationalities, abilities and cultures – including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people living with disability. We’re happy to adjust our recruitment process to support accessibility needs – so reach out to us at www.careers.colesgroup.com.au > Careers for everyone > Disability employment.


We’d love to meet you
If you have the skills, experience and motivation to succeed in this role, please take the next step and submit your application.