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State Manager NSW/ACT

Lead a large-scale retail operation. Develop exceptional leaders. Shape the performance and future of Coles Liquor across NSW/ACT. 

 

About the team

 

At Coles Liquor, we're passionate about helping customers celebrate life's moments, big and small. Through our Liquorland network of more than 900 stores and growing online channels, we make it easy for Australians to discover, shop and enjoy the drinks they love, whenever and however they choose. 

 

Behind every great customer experience is a team of talented, curious and driven people who challenge what's possible, embrace new ideas and work together to shape how we serve customers into the future. If you're excited by creating impact, influencing change and delivering meaningful results, you'll feel right at home. 

 

About the Role 

 

A career-defining opportunity awaits a proven business leader with deep commercial acumen to lead Coles Liquor's NSW/ACT operations. 

 

Reporting to the General Manager Operations & Supply Chain, you'll lead a diverse network of stores through your Area Managers, with your leadership influence extending across approximately 280 Store Managers and 1,700 team members. 

 

You'll set clear direction across NSW/ACT, translating Coles Liquor strategy into focused customer, commercial and operational priorities. Spending meaningful time in stores, you'll stay close to customers, teams and performance, using insight to identify opportunities and drive consistent execution. 

 

With end-to-end accountability for State performance, you'll put the customer at the centre of how the business operates, while delivering strong sales, EBIT, labour, loss and cost performance. You'll ensure leaders are focused on the priorities that matter most, using customer and commercial insight to improve the store experience and deliver sustainable performance. 

 

You'll help shape the future of the network by identifying opportunities to improve customer experience, store performance and ways of working across the State. Working closely with cross-functional teams across Coles Liquor and the broader Coles Group, you'll turn priorities into action and bring a strong customer, store and team perspective to broader business initiatives. 

 

Your Leadership Impact 

 

A defining part of the role will be the leadership strength you build across NSW/ACT. You'll coach and develop Area Managers as senior operational leaders, empowering them to lead their businesses and deliver through their teams.  

 

You'll foster an inclusive, high-performing culture where different perspectives are valued, great performance is recognised and leaders are equipped to lift engagement, effectiveness and results. Building a strong succession pipeline will be key to ensuring the business has the leadership depth required to support future growth. 

 

You'll set the standard for customer, team and safety outcomes, building a culture where leaders understand customer needs, respond to local opportunities and continually look for ways to improve the store experience. In a highly regulated retail environment, you'll ensure safety, governance, responsible retailing, compliance and strong operational disciplines remain embedded in how leaders and teams operate every day. 

 

What You'll Bring 

 

You'll be an accomplished multi-site operational leader who has led at significant scale within retail or another complex, customer-led environment. 

 

You'll bring strong commercial acumen and experience managing a significant P&L and delivering strong business outcomes. Comfortable moving between strategy and execution, you'll understand the drivers of sales, profitability and cost performance, and know how to translate commercial priorities into clear operational direction. 

 

As a visible and authentic leader, you'll create clarity, build trust and empower others to perform. You'll know how to lead through senior operational leaders, setting clear expectations while giving them the accountability and space to lead their businesses. 

 

Your experience will demonstrate your ability to: 

  • Lead large, geographically dispersed multi-site operations with varying levels of complexity and performance. 

  • Deliver sustainable improvements in customer experience, sales, profit and operational performance. 

  • Use customer, team and commercial insights to understand performance, identify opportunities and drive meaningful action. 

  • Develop, coach and inspire high-performing leadership teams that are accountable for customer, team and commercial outcomes. 

  • Build leadership capability and succession depth across large operational teams. 

  • Lead change and mobilise large teams behind clear strategic and operational priorities. 

  • Influence effectively across senior leaders and cross-functional stakeholder groups. 

  • Demonstrate a strong commitment to safety, governance, responsible retailing and compliance in a highly regulated operating environment. 

What’s in it for you?

 

  • Flexible working options: We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.
  • Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
  • Discounts: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
  • Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
  • Opportunities for learning and development: No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
  • Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
  • Investment in your future: Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.

 

About the recruitment process

 

We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

 

We’re happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the ‘Our Recruitment Process’ section of our careers site or email inclusionrecruitment@coles.com.au

 

Job ID: 203823

 

Employment Type: Full time

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