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Support Analyst - Insights



Support Analyst - Insights  Coles Supermarkets  Hawthorn East 


Requisition ID:  2895 

Employment Type:  Full time 


Keep the good things coming


If you’re looking for a fresh start, you’ve come to the right place. We’re a large and iconic portfolio of trusted Australian brands – which means there are always exciting challenges and career opportunities waiting for you.


You might have a new title, but no matter what you do here you’ll be part of delivering our collective purpose: to sustainably feed all Australians so they can lead healthier, happier lives.


As the way we shop continues to evolve, our Digital team keeps us at the cutting edge. Driven by our innovative, inclusive and forward-thinking culture, we’re constantly looking at ways to reinvent the shopping experience for our customers and build the next generation of digital retailing.

About the role

With the expansion of our Data, Engineering & Operations teams, it's a great time to join the Digital team.  Working with our IT Insights team you’ll have a strong understanding on Data Warehouse concepts, sound knowledge of Unix, SQL and Cloud technology (preferably with Azure)


What you’ll be doing


Provide analytical and operations support, including problem resolution, to the running and enhancement of existing production and non-production for Insights applications.  Work with team members for conducting root cause analysis and problem rectification, including changes required to prevent incident recurrence. Work with development teams, and upstream/downstream systems teams to ensure there are no unacceptable or degrading impacts to online or key SLA’s.



Good things you'll need


We are after a skilled professional who has experience working within an Agile environment and can navigate and manage stakeholder expectations.


You'll also need:

  • Strong background in ETL tools and must possess strong experience supporting different solutions to the satisfaction of end users
  • Ability to Administer / Configure / Monitor / Maintain multiple ETL environment
  • Strong working knowledge of SQLs
  • Understandingof Cloud infrastructure (pref Azure)
  • Strong knowledge in UNIX and shell scripting
  • Intermediate to Advance knowledge in control-m
  • Strong understanding of IT systems and architecture
  • Basic working knowledge of Python/R.
  • Extensive knowledge of data warehouse, business intelligence, analytics, and big data architecture and design patterns.
  • Experience with incident management.

Why Coles?
We’re committed to making this a great place to work, from day one. From flexible working arrangements to discounts across all our internal brands (including 5% off at Coles supermarkets!), there are plenty of reasons to love working here. Explore all this and more at our Coles Careers website.


For everyone who shares our passion
We encourage applications from people of all ages, nationalities, abilities and cultures – including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people living with disability. We’re happy to adjust our recruitment process to support accessibility needs – so reach out to us at www.careers.colesgroup.com.au > Careers for everyone > Disability employment.


We’d love to meet you
If you have the skills, experience and motivation to succeed in this role, please take the next step and submit your application.