eCommerce Support Specialist

 Coles Supermarkets  Hawthorn East 

Requisition ID: 38021 

Employment Type: Full time 

Good things start here

This could be the very first step towards an exciting new career with us – a fresh beginning. At the Coles Group, these are moments we live for.

Starting good things is what drives our purpose: to sustainably feed all Australians so they can lead healthier, happier lives. With a team of 120,000 people and an iconic portfolio of Australia’s most trusted brands, we’re perfectly positioned to turn a promising start into a whole lot more.


About the role

The engine room of our business, our Central Operations team keeps us moving and delivering our services to all Australians. We empower and support our retail teams across the country, helping them deliver great experiences for our customers every single day.

Our transformation team within operations are at the forefront of driving change and are looking for an eCommerce Support Specialist to join the team on a permanent basis.


What you’ll be doing
You will play a key role in the Coles transition to easy ordering across Fresh Produce, taking responsibility for the inventory process for eCommerce.

Other ways you can make an impact include:


  • maximise inventory levels across the DC network by effectively monitoring ecommerce transactions
  • effectively communicating across Coles suppliers of varying scale and complexity
  • ensuring smooth onboarding to Easy ordering and being first point of contact for queries
  • identify and communicate areas of risk to relevant stakeholders
  • play a key role in the accreditation process for warehouse deliveries


Good things you’ll need

  • experience in ecommerce, merchandise or supply chain
  • a working knowledge of inventory processes and systems.
  • strong communication skills with the ability to influence multiple stakeholders
  • experience of working with a number of suppliers of varying scale and complexity
  • ability to deal with difficult situations and handle customer relationships with empathy
  • the ability to identify, build and manage effective relationships with internal and external stakeholders to achieve performance measures
  • ability to diagnose multiple and resolve multiple problems

Why Coles?
We’re committed to making this a great place to work, from day one. From flexible working arrangements to discounts across all our internal brands (including 5% off at Coles supermarkets!), there are plenty of reasons to love working here. Explore all this and more at our Coles Careers website.

Coles Group is an endorsed employer for all women. See our range of benefits and policies directly at WORK180: Coles Group – Work180 Endorsed Employer

For everyone who shares our passion
We encourage applications from people of all ages, nationalities, abilities and cultures – including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people living with disability. We’re happy to adjust our recruitment process to support accessibility needs – so reach out to us at www.careers.colesgroup.com.au > Careers for everyone > Disability employment.

We’d love to meet you
If you have the skills, experience and motivation to succeed in this role, please take the next step and submit your application.