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eCommerce Marketplace Coordinator - Hawthorn East

We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with over 115,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact.

 

About the team

 

Our Coles Liquor team work across three leading brands (Liquorland, First Choice Liquor Market and Vintage Cellars), each with their own unique offering and customer base. With a network of more than 930 stores and ultra-convenient online sites, delivering on our commitment to provide accessible drink solutions for every occasion.

About the role

 

The eCommerce Marketplace Coordinator will support the Online Trading Manager in the execution of the Coles Liquor Online trade plan across marketplace platforms.

 

You’ll also:

 

  • Be responsible for the enrichment and set up of liquor products including price and promotions for trade across marketplace platforms, set up in back-end systems.

  • Responsible for campaign briefs and creative delivery, to ensure message hierarchy and creative drives customers to engage and convert.

  • Responsible for actively merchandising on site, as well as optimising categories and store layout to drive customer conversion.

  • Work collaboratively with supplier partners to develop & activate plans, as well as reporting post-activation.

  • Be responsible for completing Post Implementation Reviews for promotions and merchandising to understand campaign performance and opportunities for future events.

  • Actively seek website, customer data and insight to drive informed understanding of how our customers use our digital interfaces, and what improvements could be actioned to improve the UX experience.

  • Source relevant customer insights to shape optimisation opportunities, working with analytics, internal insights teams and external suppliers.

  • Liaise with key stakeholders internally and externally to achieve commercial and customer-based outcomes.

  • Be responsible for completing comprehensive competitor analysis to identify market trends, pricing strategies providing actionable insights to inform business strategies.

 

About you and your skills

 

You are experienced in eCommerce or marketplace, with exposure to marketplace businesses, aggregators, and tools. 

 

You’ll also have: 

 

  • Good understanding of Marketing and digital technologies as well as previous experience in a commercially driven team.

  • Experience in planning and managing cross-channel customer experiences and working with content management systems.

  • Strong influencing and negotiation skills.

  • Driven to work in an ever-changing disruptive landscape.

  • Online experience management, including business casing, product planning/roadmaps, research, design and optimisation.

  • An understanding of online content strategy, optimisation of conversation rate, and creating a seamless user experience (UX).

 

#LI-ZH1

 

What’s in it for you?

 

  • Flexible working options: We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.
  • Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
  • Discounts: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
  • Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
  • Opportunities for learning and development: No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
  • Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
  • Investment in your future: Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.

 

About the recruitment process

 

We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

 

We’re happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the ‘Our Recruitment Process’ section of our careers site or email inclusionrecruitment@coles.com.au

 

Job ID: 142744

 

Employment Type: Full time

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