eCommerce, Analytics & Insights Manager - Hawthorn East

We’ve been proudly serving Australian communities since 1914 and have grown to become a top 30-listed company on the ASX with a portfolio of iconic homegrown brands. At the heart of our continued success is over 115,000 team members working across the country, all contributing to bringing our customers smiles. You’ll not only get to see your work make a difference, you’ll be part of a team working together to help Australians eat and live better every day.

About the team

As one of the biggest brands in Australia, we connect with millions of Australians  each week. Whether it’s connecting our customers with relevant content through digital innovation, omni-channel storytelling or impactful advertising that reaches 98% of Australians, our Marketing team play an important role in driving our brand forward, helping Australians eat and live better every day.

About the role

As Manager - eCommerce Analytics & Insights, you’ll help our teams understand what customers are doing, what’s driving performance and where we can grow next. From forecasting and experimentation to customer behaviour and executive reporting, you’ll turn data into practical recommendations that shape how we plan, trade and operate across eCommerce and CFC.

You’ll help shape the way we measure performance, forecast growth and understand customer behaviour across our online channels. Working closely with Growth, Commercial, Finance, Operations, Digital and Enterprise Analytics teams, you’ll turn complex data into clear insights that support planning, trading, investment decisions and operational performance.

What you’ll be doing:

• Lead the eCommerce analytics roadmap, priorities, KPI definitions and measurement frameworks.
• Translate customer, commercial and operational data into insights that guide planning, trading and investment decisions.
• Partner across Growth, Commercial, Finance, Operations, Digital and Enterprise Analytics to improve forecasting and decision support.
• Evolve customer analytics, marketing ROI, attribution, experimentation and executive reporting frameworks.
• Champion automation, governance and scalable ways of working across reporting, insights and data use.
• Drive adoption of advanced analytics, predictive modelling, automation and AI-enabled decision making.

About your skills

This opportunity would suit a commercially minded analytics leader who can turn complex data into clear stories, build trusted partnerships and influence senior stakeholders.

You’ll also bring:

• 10+ years demonstrated experience leading Analytics, Insights or Commercial Intelligence functions in a large retail, FMCG or digital organisation
• Strong commercial acumen, with the ability to connect customer behaviour to operational and financial outcomes.
• Advanced capability across measurement, forecasting, segmentation, experimentation and performance reporting.
• Confident stakeholder influence and storytelling skills, including executive-level presentations and recommendations.
• Proficiency in tools such as SQL, Python and Power BI, with Adobe Analytics, MicroStrategy, FullStory or Snowflake highly regarded.
• Exposure to Machine Learning, AI-driven analytics, and forecasting methodologies, with an understanding of predictive modelling techniques and their application in retail, eCommerce, or customer analytics.

Please note applications close on Sunday August 9th, 2026.

What’s in it for you?

• Flexible working options: We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.
• Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
• Discounts: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
• Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
• Opportunities for learning and development: No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
• Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
• Investment in your future: Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.

About the recruitment process

We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

We’re happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the ‘Our Recruitment Process’ section of our careers site or email inclusionrecruitment@coles.com.au

Job ID: 190326

Employment Type: Full time