Values Stream & Benefits Manager - Hawthorn East

We've been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you'll not only get to make a difference to millions of Aussie lives—you'll also get to see your impact.

About the team

As the way we shop continues to evolve, our Data and Artificial Intelligence Team keeps us at the cutting edge. Driven by our innovative, inclusive, and forward-thinking culture, we’re constantly looking at ways to reinvent the shopping experience for our customers and build the next generation of digital retailing. 

The Data and Artificial Intelligence within the broader Coles Technology Team focuses on building data collection and analytics capabilities to uncover customer, product, and operational insights. Providing data driven support to our users and enabling Coles to be a data driven organisation.

About the role

For this exciting position within our Data and Artificial Intelligence team, we are seeking someone to define and maintain value streams aligned to enterprise strategy and domain-level priorities, with a focus on areas leveraging data, AI, and automation.

You will work cross-functionally with technology, business, and finance teams to map how initiatives contribute to customer, operational, and financial outcomes and drive clarity in value ownership and accountability across product and program teams.

Working closely with the Senior Manager AI Transformation, your main responsibilities will include the following but not be limited to the below:  

Benefits Planning & Realisation

• Establish benefit realisation plans for key initiatives, ensuring benefit types (financial, customer, efficiency, risk reduction) are clearly defined, measurable, and time-bound.
• Monitor, track and report benefit performance, providing insights that inform prioritisation, investment decisions and trade-offs.
• Maintain alignment of benefit tracking with financial forecasting and investment governance processes.
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Data & Emerging Technology Focus

• Support data and AI initiatives by helping translate technical capabilities into tangible value propositions and outcome metrics.
• Collaborate with data science and AI teams to validate assumptions, ensure relevance of metrics, and surface early learnings.
• Stay abreast of emerging technologies and digital trends, assessing their potential impact on business value streams.

Strategic Influence

• Provide strategic insight to senior leaders by interpreting trends, synthesising value insights, and helping to shape the technology investment narrative.
• Support quarterly planning and value-based prioritisation processes across domains and enterprise programs.

Experience required

• Proven years of experience in technology strategy, transformation, business consulting, or product/portfolio management.
• Proven experience in benefits realisation and value stream mapping, ideally in complex digital or enterprise transformation environments.
• Strong familiarity with data, analytics, AI/ML, and emerging technologies, including their commercial application.
• Experience working in or with large matrixed organisations, including stakeholder engagement across business and technology functions.
• Exposure to agile delivery environments and modern technology operating models.
• Experience in business case development, value modelling, or investment governance is highly desirable.

Commercial Skills and Formal Qualifications

• Tertiary qualifications in Business, Technology, Data/Analytics, or a related discipline (postgraduate or MBA advantageous).
• Strong analytical and critical thinking skills, with the ability to turn complex data and insights into clear narratives and recommendations.
• Commercial acumen with a solid understanding of cost/value trade-offs, benefit types, and performance metrics.
• Excellent communication and influencing skills, including the ability to engage senior stakeholders and facilitate alignment across teams.
• Proficiency in value stream mapping, benefit tracking, and reporting tools (e.g. Power BI, Excel, Jira, Confluence, or similar).
• Comfortable working in ambiguity and navigating across strategic and operational levels.

What’s in it for you? 

• Flexible working options: We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.

• Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.

• Discounts: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hot deals exclusive to team members that translate into additional savings.

• Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks.’ You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.

• Opportunities for learning and development: No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.

• Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.

• Investment in your future: Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.

About the recruitment process

We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

We’re happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the ‘Our Recruitment Process’ section of our careers site or email inclusionrecruitment@coles.com.au

Job ID: 166087 

Employment Type: Full time 

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