UI/UX Designer - Hawthorn East

We've been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you'll not only get to make a difference to millions of Aussie lives—you'll also get to see your impact.

About the team

As the way we shop continues to evolve, our Data and Artificial Intelligence Team keeps us at the cutting edge. Driven by our innovative, inclusive, and forward-thinking culture, we’re constantly looking at ways to reinvent the shopping experience for our customers and build the next generation of digital retailing. 

The Data and Artificial Intelligence within the broader Coles Technology Team focuses on building data collection and analytics capabilities to uncover customer, product, and operational insights. Providing data driven support to our users and enabling Coles to be a data driven organisation.

About the role

For this exciting position within our Data and Artificial Intelligence team, we are seeking a versatile UX/UI Designer to play a critical role in designing intuitive, accessible, and visually engaging experiences for data and AI tools that support retail decision-making. This includes designing Power BI dashboards, custom chatbot interfaces, and explainability tools for interrogating AI models (e.g., understanding forecast variances, labour forecasting, promotions performance etc.).

The role bridges complex data and AI outputs with business users in retail, ensuring insights are presented in a way that drives understanding, decision-making, and operational value.

Working closely with the Incubation and UX Manager, your main responsibilities will include the following but not be limited to the below: 

User Experience Design

• Partner with business stakeholders, data scientists, and engineers to translate AI/ML outputs and data products into usable, meaningful experiences.
• Conduct user research, interviews, and workshops with retail stakeholders (e.g., category managers, supply chain planners) to uncover needs and pain points, working in conjunction with product managers.
• Create wireframes, prototypes, and high-fidelity designs for dashboards, chatbots, and analytical tools.
• Apply accessibility and responsive design principles to ensure tools are effective across devices and user types.
• Provide input on requirements to vendors on user experience to ensure consistency with Coles’ design principles and congruence with other solutions.

User Interface Design

• Design and refine dashboards (such as PowerBI) that highlight key insights, KPIs, and anomalies with clarity and simplicity.
• Develop chatbot and agent interaction flows and conversational UI elements that allow teams to interrogate AI models and internal content easily.
• Create visually appealing and user-friendly AI interrogation tools to improve model explainability (e.g., variance analysis, demand prediction diagnostics).
• Establish design standards, component libraries, and interaction patterns to ensure consistency across Data & AI products.

Collaboration & Delivery

• Work in a product delivery approach (including agile ways of working), collaborating closely with product managers, iteration managers, engineers, and data scientists.
• Partner with product, change and training teams to ensure designed solutions are well understood and adopted in retail operations and the store support centre as required.
• Use data and user feedback to iterate designs and continuously improve user experience.

Experience required

• Years of proven UX/UI design experience, with a portfolio showcasing dashboards, data tools, or AI/ML interfaces.
• Proven track record of delivering design outcomes in agile, product-led teams.
• Understanding of conversational UI/UX principles for chatbots and virtual assistants.
• Ability to design for technical complexity – translating AI/ML model outputs into business-friendly interfaces.
• Strong stakeholder engagement and communication skills, with experience working in multidisciplinary agile teams.
• Experience with data or AI products and familiarity with data science and AI concepts (e.g. forecasting models, recommendation systems, large language models etc.).
• Experience within the retail industry preferred.
• Experience creating and maintaining design systems.
• Experience working with offshore teams, including managing design handovers, collaborating across time zones, and ensuring design integrity through distributed delivery.

Commercial Skills and Formal Qualifications

• Strong proficiency with design tools (e.g., Figma, Adobe XD, Sketch) and prototyping workflows.
• Strong capability in product planning tools and frameworks, including agile ways of working (Jira, SaFE etc.)
• Knowledge of accessibility standards and designing for diverse users.
• Capability designing Power BI dashboards (or similar BI tools such as Tableau, Qlik).

What’s in it for you?

• Flexible working options: We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.
• Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
• Discounts: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
• Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
• Opportunities for learning and development: No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
• Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
• Investment in your future: Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.

About the recruitment process

We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

We’re happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the ‘Our Recruitment Process’ section of our careers site or email inclusionrecruitment@coles.com.au

Job ID: 166076

Employment Type: Full time