Business Analyst - Transition

 [[cust_CareersBrand]]  Hawthorn East 

Requisition ID: 44651 

Employment Type: Full time 

Good things start here

This could be the very first step towards an exciting new career with us – a fresh beginning. At the Coles Group, these are moments we live for.

Starting good things is what drives our purpose: to sustainably feed all Australians so they can lead healthier, happier lives. With a team of 120,000 people and an iconic portfolio of Australia’s most trusted brands, we’re perfectly positioned to turn a promising start into a whole lot more.



About the role


Want to discover opportunities that challenge you? Connect to a career that can take you places? Inspire millions of Australians to lead healthier, happier lives? eCommerce is where you’ll find the freedom, support, and inspiration to do all that and more. We’re the team at the heart of our digital transformation – the ones creating the unified experiences and inclusive services our customers want and need. Open. Innovative. Accessibility-obsessed. It’s our eCommerce team that are redefining what we do, how we do it and why. So, we can build a digital offering fit for every Australian. So, we can shape the future of retail for better. So, we can find more ways to sustainably feed our nation – today and tomorrow.


Please note we are open to candidates from all over Australia.


What you’ll be doing


This is an exciting opportunity to be a part of the largest eCommerce transformation program in Australia supporting the Ocado program. Reporting into the Transition Manager, you will work with business representatives from multiple business functions to identify, analyse, interpret, and document functional requirements for Transition. You will also be responsible for defining a detailed Transition plan, manage, and coordinate the activities needed for each Business team.




  • Manage the Transition Plan including appropriate governance and operational readiness processes to support the wider Coles business in preparing to accept/execute changes from current Coles Online operating model and processes to the new Ocado operating model, processes and systems.
  • Develop a collaboration framework with business GM’s, their direct reports, and Project Leadership to develop Program plans, identify change impacts, monitor progress, and resolve issues.
  • Partner with senior stakeholders to ensure expectations for delivery are met or managed appropriately.
  • Successfully deliver the Transition components of the Program.


 You’ll also have


  • Proven ability to manage and prioritise conflicting demands and deliver results when under time/resource pressures.
  • Proven track record of using analytical problem solving and insights to improve processes or systems in a retail or similar environment.
  • Prior experience working in large, complex programs.
  • Ability to influence business leaders to ensure effective change management
  • Demonstrated ability to engage cross-functional teams and position content to ensure alignment and synergies.
  • Strong analytical ability relating to process optimisation and system implementation.



Given the state/ territory of the position you are applying for, and to enable Coles to provide a safe environment for its team members, there may be a requirement for you to receive a COVID-19 vaccination before commencing work for Coles, unless you are medically exempt. Given this, you will be required to disclose your COVID-19 vaccination status as part of your application for employment with Coles. You may be required to provide further evidence of vaccination status as part of your application. 



Why Coles?
You’re joining a culture that truly cares about your wellbeing, values what you do and celebrates your success. We’ll invest in you and your career with best practice training, development, and leadership programs. You’ll also receive fantastic team member discounts across our supermarkets and brands.

As part of our focus on achieving a gender balanced workforce, we belong to the WORK180 network as an endorsed employer for women. Our commitment to helping all women thrive in the workplace includes initiatives such as our recently updated parental leave policy, flexible working options and our Employee Assistance Program.

You can explore all this and more at our Coles Careers website. 

For everyone who shares our passion
We encourage applications from people of all ages, nationalities, abilities and cultures – including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people living with disability. We’re happy to adjust our recruitment process to support accessibility needs – so reach out to us at > Careers for everyone > Disability employment.

We’d love to meet you
If you have the skills, experience and motivation to succeed in this role, please take the next step and submit your application.