Transformation Manager - Hawthorn East

A new role means a new way to win together. We’ve been proudly serving Australian communities since 1914 and at the heart of our continued success lies our 115,000 team members working across the country. If you’re looking for a career-defining opportunity, take the next step and explore another way your work can have impact and make a difference.

About the team

Supply Chain makes life easier, safer, and more sustainable across our network. Our team works with thousands of trusted businesses every day to bring together our suppliers, distribution centres and stores. By keeping those relationships strong and processes running smoothly, we’re able to maintain the availability and quality of our products for our customers.

About the role

An exciting position of a Transformation Manager has eventuated within our Supply Chain Store Operations Team.

We are seeking someone who will support the design and implementation of operating models across Online, Fresh, Non-Trade & Services, and Front-End Service by translating design concepts and end-state requirements into operational actions, briefs and playbooks. They will identify operational impacts through store visits, data analysis and SME engagement, and support pilot planning, execution and evaluation to inform refinements and scalable implementation.

Key responsibilities of this role will include but not be limited to:

Customer, Proposition & Digital Enablement Support

• Convert customer, proposition and channel insights into practical operational requirements that support design
• Collect and synthesise digital, operational and customer data to identify friction points and improvement opportunities  

Continuous Improvement & Simplification Delivery

• Execute improvement activities that reduce operational complexity and strengthen customer and team experience
• Participate in pilots, trials and early‑life support routines, collating insights to refine processes or workflows

Portfolio Governance & Delivery Support

• Maintain accurate reporting, documentation, risks/issues logs and inputs for portfolio governance routines
• Support sequencing, prioritisation and interdependency identification led by the Senior Transformation Manager

Stakeholder & Partner Collaboration

• Build trusted working relationships with Commercial, Customer, Digital, Technology, Supply Chain and Store Operations
• Work with frontline teams to ensure proposed solutions reflect operational practicality and scalable adoption
• Coordinate with external technology, consulting or enablement partners to support delivery activities

About you and your skills

• Experience supporting transformation, improvement or change activity in operations, retail, digital or customer environments
• Experience interpreting data and translating analytics into simple operational insights
• Experience simplifying complexity and drawing together diverse inputs to generate workable improvement recommendations
• Experience participating in pilots, process improvement or initiative delivery
• Experience working with cross‑functional stakeholders to solve operational or customer‑related problems
• Exposure to stakeholder influence and negotiation in fast‑paced environments
• Experience interpreting data and translating analytics into simple operational insights
• Exposure to workflow optimisation, simplification or digital enablement programs
• Experience partnering with cross‑functional teams to solve operational problems or support adoption

Commercial Skills

• Strong transformation enablement, change, governance, or program delivery experience
• Demonstrated ability to develop practical tools, processes, content, and governance frameworks
• Experience supporting adoption, implementation, and capability uplift across large operational teams
• Strong stakeholder engagement and communication skills, with the ability to simplify complex change
• Highly organised and comfortable coordinating multiple initiatives, dependencies, and delivery milestones

What’s in it for you?

• Flexible working options: We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.
• Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
• Discounts: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
• Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
• Opportunities for learning and development: No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
• Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
• Investment in your future: Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.

About the recruitment process

We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

We’re happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the ‘Our Recruitment Process’ section of our careers site or email inclusionrecruitment@coles.com.au

Job ID: 192704

Employment Type: Full time