Technology Service Continuity Manager - Hawthorn East

We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with over 115,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact.

About the team

Our Technology team is the backbone of the business, building and maintaining the information technology infrastructure that support Coles Group. As a part of the Technology team, you get the opportunity to work through complex, challenging, meaningful problems using large data sets and new technologies to expand your skills and experience.

About the role: 

We are looking for an experienced Technology Service Continuity Manager to join the IT Service Management function in Coles Technology.

This important role has ownership for our IT Disaster Recovery & Service Continuity framework and associated assurance activities including management of testing schedules and providing guidance and support to technology teams in integrating service continuity principles into operations and project lifecycles.

Additionally, a core component of the role will be assessing the current state of our recovery capabilities, testing model and assurance processes, to collaboratively develop a strategy and roadmap for the continual uplift of these capabilities, particularly in testing maturity.

If you have experience in the operational aspects of Disaster Recovery where you have had the chance to contribute to and shape service uplift and maturity initiatives this could be a great next step for you.

Key responsibilities include: 

Day to Day- Framework Management & Governance:

• Manage adherence to the Coles IT Disaster Recovery Framework, policies, testing schedules across all applicable technology domains, in alignment with organisational BIA’s
• Provide guidance and support to technology teams in integrating service continuity principles and maturity into their daily operations and project lifecycles
• Work closely with Technology Stakeholders and Group Response teams
• Support where required in a Disaster Recovery event

Current State Assessment & Gap Analysis

o   Lead assessments of current state of Technology service continuity capabilities across applicable Technology platforms and Services, provide uplift recommendations based on assessments

o   Collaboratively define and develop a strategic roadmap for enhancing technology service continuity, aligning with business objectives and regulatory requirements.

o   Prioritise and present initiatives for uplift, considering criticality, cost, and feasibility.

About you and your skills: 

• You enjoy working in a fun, fast paced environment and engaging with a wide variety of stakeholders and cross functional teams
• Experience in operational IT Disaster Recovery governance and framework management, as well as recovery processes and methodologies
• Experience assessing service impacts to an organisation, and supporting the translation of these into actionable DR plans with Technology Teams
• Experience participating in or leading gap analysis and maturity uplift recommendations within an organisation as they relate to IT Disaster Recovery/Service Continuity

• Experience working in a Technology context within a dynamic environment such as retail is desirable but not essential 
• Experience in ITIL and Service management functions desirable
• Experience achieving outcomes through others (internal, managed services etc)

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What’s in it for you?

• Flexible working options: We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.
• Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
• Discounts: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
• Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
• Opportunities for learning and development: No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
• Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
• Investment in your future: Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.

About the recruitment process

We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

We’re happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the ‘Our Recruitment Process’ section of our careers site or email inclusionrecruitment@coles.com.au

Job ID: 149262

Employment Type: Full time