Technology Service Continuity Manager - Hawthorn East

We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with over 115,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact.

About the team

Our Technology team is the backbone of the business, building and maintaining the information technology infrastructure that support Coles Group. As a part of the Technology team, you get the opportunity to work through complex, challenging, meaningful problems using large data sets and new technologies to expand your skills and experience.

About the role:  

We are seeking a strategic and hands-on Technology Service Continuity Manager to lead the development, implementation, and ongoing management of our IT disaster recovery and business continuity programs. This role is critical to ensuring the resilience of our technology services and minimizing disruption to business operations in the event of incidents or outages. 

Additionally, a core component of the role will be assessing the current state of our recovery capabilities, testing model and assurance processes, to collaboratively develop a strategy and roadmap for the continual uplift of these capabilities, particularly in testing maturity. 

If you have experience in the operational aspects of Disaster Recovery where you have had the chance to contribute to and shape service uplift and maturity initiatives this could be a great next step for you. 

Key responsibilities include:  

• Design, implement, and maintain a comprehensive IT Disaster Recovery (DR) program aligned with business continuity objectives 

• Collaborate with infrastructure, application, and business teams to identify critical systems and recovery requirements 

• Develop and maintain DR plans, runbooks, and recovery procedures across all technology domains 

• Lead regular DR testing exercises, ranging from tabletop simulations, full-scale recovery drills, and end-to-end service recovery 

• Establish and refine mature testing practices to validate recovery capabilities and ensure compliance with internal and external standards 

• Monitor and report on service continuity risks, readiness, and performance metrics 

• Provide guidance and training to stakeholders on DR processes and responsibilities 

• Stay current with industry trends, regulatory requirements, and emerging technologies related to service continuity 

• Experience achieving outcomes through others (internal, managed services etc) 

About you and your skills:  

• Proven experience in developing and managing enterprise-level IT disaster recovery programs 

• Strong understanding of infrastructure, cloud platforms, and application dependencies 

• Demonstrated knowledge of Technology Service Continuity concepts plus experience in applying these concepts through mature Disaster Recovery activities  

• Experience assessing service impacts to an organisation, and supporting the translation of these into actionable DR plans with Technology Teams 

• Experience participating in or leading gap analysis and maturity uplift recommendations within an organisation as they relate to IT Disaster Recovery/Service Continuity 

• Demonstrated ability to lead and evolve testing practices, including scenario planning and post-test analysis 

• Experience in ITIL and Service management functions desirable 

• Experience achieving outcomes through others (internal, managed services etc) 

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What’s in it for you?

• Flexible working options: We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.
• Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
• Discounts: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
• Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
• Opportunities for learning and development: No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
• Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
• Investment in your future: Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.

About the recruitment process

We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

We’re happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the ‘Our Recruitment Process’ section of our careers site or email inclusionrecruitment@coles.com.au

Job ID: 149262

Employment Type: Full time