Systems Engineer - ServiceNow
We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact.
About the team:
As the way we shop continues to evolve, our Technology team keeps us at the cutting edge. Driven by our innovative, inclusive, and forward-thinking culture, we’re constantly looking at ways to reinvent the shopping experience for our customers and build the next generation of digital retailing.
About the role:
The ServiceNow Support engineer will play a key role in helping to support and maintain smooth operation of ServiceNow and span across general ServiceNow support and projects.
This role will collaborate with cross-functional teams to identify, troubleshoot, and resolve issues, as well as contribute to ongoing enhancement and optimization efforts.
About you and your skills:
To be successful in this role, you will have the following:
- Hands on Technical experience in administering and supporting the ServiceNow platform; preferably including ITOM module, configuration, and customisation, workflows, business rules, virtual assistant workflows, surveys, service catalogues, and UI actions.
- Experience helping support groups and technology teams’ self-help and get the most out of the ServiceNow platform.
- Experience in working cross functionally with services delivered by Technology partners.
- Demonstrated experience working with wider technology teams on service improvements and automation, optimisation opportunities.
- Strong knowledge of IT operations and industry best practices, including ITIL framework
- Experience with system integrations required for ITOM.
- ITIL Certification – desirable.
- Excellent problem-solving skills and the ability to analyse and resolve complex technical issues.
- Strong communication skills, both written and verbal, with the ability to effectively collaborate with cross-functional teams and stakeholders.
- Self-starter, Self-motivated and proactive, with the ability to work independently and prioritize tasks in a fast-paced environment.
- Relevant ServiceNow certifications.
- Curious with a passion for Technology.
- Ability to articulate solutions and influence others-simply.
Take your next step into something bigger, apply now
With us it’s not about the discounts (although you do get those), it’s about joining a team where your wellbeing and professional development is invested in and celebrating your contributions is the norm. And because everyone leads unique lives, we offer flexible work including work from home, additional leave and parental leave entitlements.
We’re continuing to build a gender equitable team, and a culture that’s just as diverse, inclusive and welcoming as the communities we serve. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.
We’re happy to adjust our recruitment process to support candidates with disability. Find out more in the ‘Our Recruitment Process’ section of our careers site.
Job ID: 103676
Employment Type: Full time
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