Systems Engineer - Hawthorn East

We've been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you'll not only get to make a difference to millions of Aussie lives—you'll also get to see your impact.

About the team

Technology is the backbone of our business. Every day, our teams solve complex problems, the solutions help thousands of our fellow team members succeed and makes millions of customers’ lives easier.

About the role

A new, permanent opportunity for a Systems Engineer is now available at Coles.

Reporting to the Engineering Manager – Infrastructure Reliability, this role is ideal for a professional with experience in enterprise IT infrastructure, including SCCM, server management, and DevOps toolsets.

As a Systems Engineer, you will be responsible for:

• supporting and enhancing our enterprise-grade
• distributed computing environment across thousands of retail locations
• You will help drive automation, improve system reliability, and support both on-premises and Azure-based infrastructure
• require to be on-call support on a rotating basis, depending on operational needs
  
  

Key responsibilities will include but not be limited to the below:

Operational Support and Strategy

• Operate within the Coles IT ecosystem, adhering to ITIL-based processes (incident, change, problem management).
• Provide timely and effective operational support, particularly for store-related incidents within SLA-defined timeframes.
• Serve as an escalation point for Level 1–3 support teams.
• Contribute to the successful execution of LCM and other project rollouts.
• Participate in DRP activities to ensure infrastructure resilience and business continuity.
• Identify and implement automation opportunities to streamline infrastructure operations.
• Mentor junior team members and provide technical guidance across the business.
• Stay current with retail technology trends and contribute to strategic improvements.
• Propose and implement enhancements to system functionality to better support business outcomes.

Systems Management and Maintenance

• Maintain expert-level knowledge of infrastructure technologies used across the business.
• Build, upgrade, and manage infrastructure components in production environments.
• Take ownership of specific technologies and share knowledge with peers.
• Deploy software, firmware, and patches using SCCM; manage SCCM infrastructure including software packaging, task sequences, and content distribution.
• Monitor system health across distributed environments to ensure optimal performance and reliability.
• Perform expert troubleshooting and root cause analysis for deployment and infrastructure issues.
• Rebuild and maintain physical and virtual servers, including Azure Stack HCI environments.
• Support and maintain Back Office Systems (BOS) and Point of Sale (POS) infrastructure.
• Develop and maintain comprehensive documentation to support knowledge transfer and continuity across support groups.

About you & your skills

• hands-on experience managing SCCM in a large enterprise environment.
• Solid understanding of the full Microsoft System Center suite (SCOM, SCSM, Orchestrator, DPM).
• In-depth knowledge of Windows 10/11, Windows Server 2016/2019/2022, and Azure Stack HCI.
• Hands-on experience administering and supporting Linux-based systems (e.g., RHEL, Ubuntu, CentOS), including scripting, patching and troubleshooting.
• Familiarity with Active Directory, including OU structure and user/account management.
• Proven experience with software deployments, patch management, and task sequences.
• Proficient in scripting languages such as PowerShell, VBScript, and Bash or other CLI tools.
• Understanding of ITIL framework, DRP processes, and security best practices.
• Solid foundation in enterprise networking concepts including TCP/IP and DNS.
• Experience working in hybrid infrastructure environments (on-premises and cloud-based).

Commercial Skills and Formal Qualifications

• Microsoft certifications (e.g., MCSA, MCSE, AZ-104, AZ-400).
• Linux certifications (e.g., RHCSA, RHCE, LPIC-1/2) highly regarded.
• Experience in regulated industries (retail, logistics, hospitality, or healthcare).
• Familiarity with modern endpoint management tools (e.g., Intune, Azure Arc).
• Exposure to DevOps tools such as GitHub, Azure DevOps, and JFrog Artifactory.
• Practical experience with automation technologies (Terraform, Ansible, System Center Orchestrator).

To be successful and excel in this role, you will:

• Demonstrate a strong customer-centric mindset and a collaborative working style.
• Be technically confident with a solution-oriented approach to problem-solving.
• Embrace innovation and pursue continuous improvement opportunities.
• Be adaptable, proactive, and comfortable working across both BAU and project environments.
• Be prepared to provide on-call support when required, as part of the team’s commitment to service availability and reliability.

What’s in it for you?

• Flexible working options: We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.

• Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.

• Discounts: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hot deals exclusive to team members that translate into additional savings.

• Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks.’ You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.

• Opportunities for learning and development: No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.

• Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.

• Investment in your future: Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.

Take your next step into something bigger, apply now!

With us it’s not about the discounts (although you do get those), it’s about joining a team where your wellbeing and professional development is invested in and celebrating your contributions is the norm. And because everyone leads unique lives, we offer flexible work including work from home, additional leave, and parental leave entitlements. 

We’re continuing to build a gender equitable team, and a culture that’s just as diverse, inclusive, and welcoming as the communities we serve. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation, and gender identities. 

We’re happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the ‘Our Recruitment Process' section of our careers site or email inclusionrecruitment@coles.com.au.

Job ID: 158172 

Employment Type: Full time