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Support Analyst - Insights

Coles Supermarkets  Hawthorn East 


Requisition ID: 3418 

Employment Type: Full time 


Good things start here


This could be the very first step towards an exciting new career with us – a fresh beginning. At the Coles Group, these are moments we live for.


Starting good things is what drives our purpose: to sustainably feed all Australians so they can lead healthier, happier lives. With a team of 120,000 people and an iconic portfolio of Australia’s most trusted brands, we’re perfectly positioned to turn a promising start into a whole lot more.


About the Role


With the expansion of our Data, Engineering & Operations teams, it's a great time to join the Digital team.  Working with our IT Insights team you’ll have a strong understanding on Data Warehouse concepts, sound knowledge of Unix, SQL and Cloud technology (preferably with Azure)


What you’ll be doing


Provide application user administration for all Insights applications, frameworks, and services, ensuring application licence compliance across Insights on-prem & cloud assets. Work with team members in improving user admin processes for better service to Insights user and maintain and enhance user governance framework. In addition, you will perform regular environment clean-ups of Insights on-prem and cloud assets, running regular user audits to ensure the security of the systems and compliance.


Good things you'll need


We are after a skilled professional who has experience working within an Agile environment and can navigate and manage stakeholder expectations.


You'll also need:


  • a strong background in User Management & License Compliance process
  • knowledge or prior experience on user management of various applications such as
  • Oracle Database, Linux/Unix, MicroStrategy, and Cloud
  • microsoft Azure experience highly regarded
  • user Management Creation and managing application objects like Users, Profiles, Roles, Accounts etc. as per application best practices
  • a solid understanding of ITIL principles preferred
  • a very high attention to detail is mandatory
  • the ability to engage with Business and IT Teams


Why Coles?
We’re committed to making this a great place to work, from day one. From flexible working arrangements to discounts across all our internal brands (including 5% off at Coles supermarkets!), there are plenty of reasons to love working here. Explore all this and more at our Coles Careers website.


For everyone who shares our passion
We encourage applications from people of all ages, nationalities, abilities and cultures – including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people living with disability. We’re happy to adjust our recruitment process to support accessibility needs – so reach out to us at www.careers.colesgroup.com.au > Careers for everyone > Disability employment.


We’d love to meet you
If you have the skills, experience and motivation to succeed in this role, please take the next step and submit your application.