Senior eCommerce Trading Manager - Hawthorn East

We’ve been proudly serving Australian communities since 1914 and have grown to become a top 30-listed company on the ASX with a portfolio of iconic homegrown brands. At the heart of our continued success is over 115,000 team members working across the country, all contributing to bringing our customers smiles. You’ll not only get to see your work make a difference, you’ll be part of a team working together to help Australians eat and live better every day.

About the team

As the way we shop continues to evolve, our Digital team keeps us at the cutting edge. Driven by our innovative, inclusive, and forward-thinking culture, we’re constantly looking at ways to create differentiated, omni-channel experiences for our customers and build the next generation of digital retailing.

At Coles, we're reimagining how millions of Australians shop online. We're looking for a commercially driven Senior eCommerce Trading Manager to lead the strategy and performance of our Fresh portfolio, delivering exceptional customer experiences while driving sustainable commercial growth.

This is a leadership role where you'll influence how customers discover, shop and engage with Fresh online, balancing commercial performance with customer outcomes across one of our crucial categories.

About the opportunity

Reporting to the Head of Online Trading & Commercial Operations, you'll own the online trading strategy for Fresh, leading a team of experienced trading professionals while partnering across Digital, Category, Product, Marketing, Supply Chain and Operations.

You'll be responsible for identifying growth opportunities, optimising the online customer experience and making data-led commercial decisions that improve sales, profitability, conversion and availability.

This role is as much about strategy and leadership as it is execution.

What you'll be doing

• Define and execute the online trading strategy for the Fresh portfolio.
• Drive commercial performance across sales, margin, conversion and customer satisfaction.
• Lead strategic trading initiatives, promotional planning and seasonal campaigns.
• Use customer insights, analytics and market trends to identify new growth opportunities.
• Partner with Product, Digital, Category, Marketing and Operations to continually improve the online shopping experience.
• Champion innovation across search, merchandising, content, personalisation and digital optimisation.
• Lead, coach and develop a high-performing team of experienced trading professionals.
• Influence senior stakeholders to deliver initiatives that improve both customer and commercial outcomes.

About you

You're a commercial leader who enjoys solving complex problems and building high-performing teams.

You'll likely come from a fast-paced digital retailer, marketplace or omnichannel business where you've owned trading strategy, commercial performance or digital growth.

You'll bring:

• Significant experience leading eCommerce, digital trading or online commercial functions.
• Strong commercial acumen with experience owning meaningful revenue and trading outcomes.
• A strategic mindset with the ability to balance customer experience with commercial performance.
• Proven success leading experienced managers and building high-performing teams.
• Exceptional stakeholder management skills, with the ability to influence across Product, Digital, Marketing, Operations and Commercial functions.
• Strong analytical capability and confidence using data to inform strategic decisions.
• Experience navigating ambiguity, leading change and delivering results in complex organisations.

What’s in it for you?

• Flexible working options: We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.
• Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
• Discounts: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
• Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
• Opportunities for learning and development: No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
• Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
• Investment in your future: Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.

About the recruitment process

We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

We’re happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the ‘Our Recruitment Process’ section of our careers site or email inclusionrecruitment@coles.com.au

Job ID: 189039

Employment Type: Full time

#LI-OR1