Senior Transformation Manager - Online - Hawthorn East

We’ve been proudly serving Australian communities since 1914 and have grown to become a top 30-listed company on the ASX with a portfolio of iconic homegrown brands. At the heart of our continued success is over 115,000 team members working across the country, all contributing to bringing our customers smiles. You’ll not only get to see your work make a difference, you’ll be part of a team working together to help Australians eat and live better every day.

About the team

Central Operations keeps our business moving. Our team supports, coaches, and empowers our retail teams across the country. We help them be at their best, so they can deliver the best experiences for our team members and customers every day.

About the role

An exciting position of a Senior Transformation Manager, Online has eventuated within our Supply Chain Store Operations Team.

We are seeking someone who will support the support the design and delivery of operating model transformation across Online, Fresh, Non‑Trade & Services and Front‑End Service, you will translate operating model guardrails and end state designs into actionable pilots, trials and adoption plans. You will also identify operational implications, edge cases and store‑level constraints that must be addressed for successful execution and support cross‑functional partners to ensure customer, labour, safety and operational considerations are embedded.

Key responsibilities of this role will include but not be limited to:

Customer, Proposition & Digital Enablement Transformation

• Translate customer, proposition and channel requirements into operationally executable transformation changes
• Support digital capability uplift across Online, service, production and frontline workflows

Operating Leverage, Scale & Service Transformation

• Contribute to simplification, automation‑enablement and workflow transformation across formats and service areas
• Support the transformation of tools and processes that enable consistent, high-quality frontline execution

Formats & Channels Transformation Portfolio & Benefits

• Support portfolio planning, interlocks, prioritisation and sequencing activities across all formats and channels
• Track benefits and performance indicators across customer, sales, margin, fulfilment and productivity outcomes

Enterprise Stakeholder Alignment & Change Adoption

• Partner with Commercial, Supply Chain, Digital, Customer and Operations teams to support aligned decision‑making
• Provide operational impact assessments and support sequencing decisions to minimise disruption to stores

Leadership, Capability & Culture

• Accountable for individual and team compliance with company values, policies and procedures (incl Coles Code of Conduct) and all applicable external laws and regulations
• Maintain effective governance in all areas of responsibility, including ensuring team compliance, training, and development needs are met

About you and your skills

• Experience delivering transformation that improves customer value, sales, margin or execution
• Experience partnering with Commercial, Customer, Digital or Operations teams to turn growth opportunities into executable initiatives
• Exposure to digital enablement programs (automation, workflow, guided tasks, tools uplift) at pilot or scale
• Experience simplifying operating models, reducing complexity or enabling scalable growth
• Ability to influence stakeholders and balance design intent with operational practicality

Commercial Skills

• Functional Expertise: Strong understanding of retail operations, customer and commercial levers, and digital‑enablement concepts
• Commercial Acumen: Ability to assess value creation, cost‑to‑serve impacts, trade‑offs and commercial outcomes
• Business Partnering: Skilled at collaboration across Digital, Customer, Commercial and Operations
• Systems Thinking: Ability to see how changes in operating model, digital tools and customer propositions interrelate
• Change Leadership: Ability to drive cross‑functional adoption, sequencing, readiness and sustained change

We're looking for a strategic and commercially minded transformation leader with experience in online, digital, eCommerce, or fulfilment environments. You'll have a proven track record of leading operating model transformation, improving end to end processes, and delivering better customer and operational outcomes. With strong cross-functional stakeholder management skills, you'll partner across Technology, Commercial, and Supply Chain to turn strategy into actionable delivery plans. A solid understanding of digital capabilities, fulfilment operations, network growth, and emerging technologies will enable you to drive scalable, future-focused solutions across a complex operational network.

What’s in it for you?

• Flexible working options: We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.
• Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
• Discounts: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
• Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
• Opportunities for learning and development: No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
• Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
• Investment in your future: Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.

About the recruitment process

We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

We’re happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the ‘Our Recruitment Process’ section of our careers site or email inclusionrecruitment@coles.com.au

Job ID: 192706

Employment Type: Full time