Senior Transformation & Delivery Manager

We’ve been proudly serving Australian communities since 1914 and have grown to become a top 30-listed company on the ASX with a portfolio of iconic homegrown brands. At the heart of our continued success is over 115,000 team members working across the country, all contributing to bringing our customers smiles. You’ll not only get to see your work make a difference, you’ll be part of a team working together to help Australians eat and live better every day.

About the team

Our Commercial team is a large, but a close-knit group of trading experts, who are ready to shape the future of Coles. We pride ourselves on the long-lasting supplier relationships we build, the new ideas we develop and how passionately we work to help Australian eat and live better every day. And the best part? We’re all so different. We bring diversity of thought, backgrounds, and experience to every Business Unit across Coles Supermarkets and Liquor.

About the role

We’re looking for a highly capable Senior Transformation & Delivery Manager to lead complex, business-led initiatives that drive continuous improvement across our Commercial function.

This role sits at the intersection of program delivery, business transformation, and process optimisation. You’ll play a key role in shaping and delivering initiatives that improve end-to-end ways of working, uplift capability, and deliver measurable outcomes across the retail value chain.

Importantly, this is not a purely technical project management role. Instead, it requires someone who can operate confidently within the business, navigate ambiguity, and bring stakeholders on the journey while landing meaningful change.

You will also:

• Lead the planning, prioritisation and delivery of transformation and continuous improvement initiatives aligned to business objectives
• Identify and implement process optimisation opportunities across Commercial and cross-functional teams
• Document current and future processes to support sustainable change
• Manage end-to-end program delivery, including scope, scheduling, governance, risks and dependencies
• Lead governance forums and provide clear, engaging reporting to senior stakeholders
• Build strong relationships across Commercial, Supply Chain, Digital, Finance and broader business teams
• Track and report on initiative benefits, ensuring delivery of measurable outcomes
• Drive a data-led approach to improve efficiency and reduce risk across processes

About you and your skills

You’re a well-rounded program and transformation professional who thrives in complex environments and knows how to land change within the business. You bring a strong balance of delivery rigour, commercial mindset, stakeholder influence, and communication excellence. You’re confident operating across both strategic and detailed levels, and you understand that success comes from bringing people with you, not just delivering a plan. You have proven capability in translating ambiguity into clear plans, messaging and outcomes, along with a strong balance of big-picture thinking and hands-on delivery execution. Your pragmatic, adaptable approach focused on outcomes rather than rigid methodology sets you up for success in this role.

You’ll also ideally have:

• Proven experience delivering business-led transformation or continuous improvement initiatives end-to-end
• Strong program or project management capability across scope, schedule, risk and governance
• Exceptional stakeholder engagement, influencing and communication skills (including executive-level presentations)
• Ability to manage complexity, ambiguity and competing priorities in a fast-paced environment
• Strong process mindset, including experience with process mapping and optimisation
• Experience delivering tech-enabled initiatives (without needing to be a technical specialist)
• Analytical and data-driven approach to problem solving and continuous improvement
• High attention to detail combined with strong commercial awareness and financial acumen

What’s in it for you?

• Flexible working options: We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.
• Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
• Discounts: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
• Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
• Opportunities for learning and development: No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
• Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
• Investment in your future: Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.

About the recruitment process

We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

We’re happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the ‘Our Recruitment Process’ section of our careers site or email inclusionrecruitment@coles.com.au

Job ID: 185321

Employment Type: Full time

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