Senior Technology Product Manager - Hawthorn East
A new role means a new way to win together. We’ve been proudly serving Australian communities since 1914 and at the heart of our continued success lies our 115,000 team members working across the country. If you’re looking for a career-defining opportunity, take the next step and explore another way your work can have impact and make a difference.
About the team
As the way we shop continues to evolve, our Digital team keeps us at the cutting edge. Driven by our innovative, inclusive, and forward-thinking culture, we’re constantly looking at ways to create differentiated, omni-channel experiences for our customers and build the next generation of digital retailing.
About the Role
We are seeking a Senior Tech Product Manager – Martech, Marketing Operations, Loyalty & Retail Media to define and deliver technology capabilities that enable personalised, automated, and data-driven marketing across all channels. This role spans Martech platforms, marketing automation workflows, loyalty systems, and retail media technology, ensuring seamless integration between technology, data, and marketing processes to drive engagement, retention, and monetisation.
You will own the activation layer—platforms that operationalise data and deliver personalised engagement, including CEP, CDP, CRM, Loyalty Engine, AdTech stack, Offer Management, and Identity systems. You will also lead roadmap planning for a multi-vendor ecosystem, balancing buy vs. build decisions, and ensuring resilience, compliance, and future readiness.
Key Accountabilities:
Domain Product Strategy and Direction
- Define and own the long-term strategy for the domain’s product portfolio, aligning with enterprise vision, customer needs, commercial outcomes, and regulatory obligations
- Lead product discovery and strategic planning across the suite, identify new opportunities, sunsetting underperforming products, and evolving the product mix
- Partner with stakeholders across business, technology, and operations to influence strategic priorities and investment decisions
- Champion the strategic value and investment case for the domain’s product portfolio, ensuring executive confidence in funding decisions
- Integrate domain product strategy with enterprise systems, data, and compliance requirements
- Own the activation layer platforms: CEP, CDP, CRM, Loyalty Engine, AdTech stack, Offer Management, Identity
- Lead the multi-vendor ecosystem, ensuring roadmaps align to priorities—not vendor push
- Co-own buy vs. build strategy, balancing proprietary advantage with cost, speed, and risk
- Manage platform roadmaps and lifecycle: version upgrades, feature enablement, end-of-life transitions, and integration evolution
- Partner with security and architecture to ensure resilience, redundancy, and minimal operational risk
- Translate intelligence into personalized engagement, monetization, and loyalty outcomes while ensuring platforms are secure, compliant, and future-ready
Product Leadership
- Oversee and collaborate with Product Managers, ensuring cohesive management of the full product suite across all lifecycle stages
- Maintain high standards of product practices: user research, roadmap development, prioritization, release planning, and benefits realization
- Monitor product performance, adoption, and risk across the portfolio, making informed trade-off decisions
- Lead a high-performance team; set objectives, empower delivery, and support career development goals
Stakeholder Engagement
- Act as a strategic partner to senior business and technology stakeholders, influencing priorities, communicating vision, and aligning roadmaps
- Build trusted relationships to understand business strategy, pain points, and value levers
- Translate complex technical or delivery information into clear business context for decision-making
Product Operations and Governance
- Champion cross-functional ways of working that integrate product, delivery, design, data, and engineering
- Partner with the Head of Technology in financial management, investment cases, value metrics, and ongoing product success tracking
- Define release objectives and coordinate Go-To-Market activities with the relevant stakeholders
- Partner with engineering, architecture, and engagement teams to communicate business value of features
- Lead quarterly planning and road mapping cycles, supporting financial tracking and alignment to OKRs/KPIs
- Embedded governance, compliance, and risk considerations in product operations and lifecycle decisions
- Shape and govern third-party partnerships to ensure alignment with product strategy and long-term value realization
About You
- 5+ years in product management or digital transformation, with experience in Martech, marketing automation, loyalty platforms, and retail media technology
- Proven ability to deliver complex technology products and automation solutions in enterprise or retail environments
- Strong technical understanding of Martech ecosystems, campaign orchestration, loyalty systems, retail media platforms, and marketing operations workflows
- Excellent stakeholder management and communication skills, able to influence and align diverse teams
- Strategic thinker with hands-on execution capability—comfortable defining roadmaps and shipping products
- Familiarity with software development lifecycle, UX principles, and data-driven decision-making
What’s in it for you?
- Flexible working options: We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.
- Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
- Discounts: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
- Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
- Opportunities for learning and development: No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
- Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
- Investment in your future: Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.
About the recruitment process
We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.
We’re happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the ‘Our Recruitment Process’ section of our careers site or email inclusionrecruitment@coles.com.au
Job ID: 174639
Employment Type: Full time
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