Senior Technical Business Analyst - Hawthorn East

We’ve been proudly serving Australian communities since 1914 and have grown to become a top 30-listed company on the ASX with a portfolio of iconic homegrown brands. At the heart of our continued success is over 115,000 team members working across the country, all contributing to bringing our customers smiles. You’ll not only get to see your work make a difference, you’ll be part of a team working together to help Australians eat and live better every day.

About the team

Our Technology team is the backbone of the business, building and maintaining the information technology infrastructure that support Coles Group. As a part of the Technology team, you get the opportunity to work through complex, challenging, meaningful problems using large data sets and new technologies to expand your skills and experience.

About the role: 

As a Technical Business Analyst, you’ll play a critical role in bridging the gap between business needs and technical solutions, ensuring we deliver value across our digital landscape. 

At Coles, we are looking for a Senior Technical Business Analyst who can operate confidently in complex technical problem spaces and translate them into clear, meaningful insights for non-technical stakeholders. You can read and interpret technical documentation (e.g. architecture and design artefacts, platform runbooks, incident/post-incident reports, cloud and Kubernetes concepts) and turn it into a shared understanding of what we are solving and why it matters. 

We work in an agile, DevOps-aligned way with shared accountability for outcomes. We invest in discovery, collaborate closely across product, engineering and operations, and learn through iterative delivery rather than large up-front specification. You will support experimentation, refine work based on evidence, and ensure solutions are viable, valuable and supportable in production. 

Our engineers own the how; you will unlock the why and what, reducing reliance on architects/engineers for explanation and enabling better, faster decisions. 

Key responsibilities: 

• Lead discovery to clarify the real problem, desired outcomes, constraints, risks and assumptions. 

• Capture functional and non-functional requirements in a way that supports clear decisions and delivery. 

• Translate technical complexity into accessible summaries, options, and decision papers. 

• Apply data literacy to interpret insights and communicate them in business terms. 

• Define acceptance criteria focused on customer and operational outcomes, and validate solutions against intent. 

• Drive root cause analysis that goes beyond symptoms and supports sustainable improvement. 

• Maintain process and data flows, support testing and defect management, and align work to enterprise standards. 

• Contribute to improved BA/product-thinking practice through templates, ways of working, coaching and communities of practice. 

About you and your skills: 

• Demonstrated capability in business analysis (role title not essential) including problem framing, options analysis, and outcomes focus. 

• Strong technical mindset with the ability to independently understand technical documents and concepts. 

• Experience with, or strong understanding of, cloud platforms (ideally Azure) and Kubernetes (or adjacent domains with clear evidence of learning). 

• Excellent stakeholder engagement and facilitation skills, able to create shared understanding across technical and non-technical audiences. 

• Agile mindset beyond ceremonies, with a focus on collaboration, shared ownership and continuous refinement. 

• Leadership behaviours including mentoring, guiding teams through ambiguity, and contributing positively to culture. 

• Product-thinking approach: connecting work to customer and business value, supporting prioritisation, and ideally contributing to roadmaps and stakeholder discovery. 

If you are a product-thinking Senior Technical BA who can translate complexity into clarity and help teams deliver measurable outcomes, we would like to hear from you. 

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What’s in it for you?

• Flexible working options: We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.
• Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
• Discounts: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
• Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
• Opportunities for learning and development: No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
• Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
• Investment in your future: Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.

About the recruitment process

We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

We’re happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the ‘Our Recruitment Process’ section of our careers site or email inclusionrecruitment@coles.com.au

Job ID: 174749

Employment Type: Full time