Senior Technical Business Analyst - Hawthorn East

We’ve been proudly serving Australian communities since 1914 and have grown to become a top 30-listed company on the ASX with a portfolio of iconic homegrown brands. At the heart of our continued success is over 115,000 team members working across the country, all contributing to bringing our customers smiles. You’ll not only get to see your work make a difference, you’ll be part of a team working together to help Australians eat and live better every day.

About the team

Our Technology team is the backbone of the business, building and maintaining the information technology infrastructure that support Coles Group. As a part of the Technology team, you get the opportunity to work through complex, challenging, meaningful problems using large data sets and new technologies to expand your skills and experience.

About the role:

As a Technical Business Analyst, you’ll play a critical role in bridging the gap between business needs and technical solutions, ensuring we deliver value across our digital landscape.

Key Responsibilities:

• Eliciting Requirements: Work closely with stakeholders to uncover the real business problem—not just the symptoms. Capture both functional and non-functional requirements with precision.
• Business Process Re-Engineering: Identify opportunities to improve processes and practices, driving efficiency and effectiveness across the business.
• Data Literacy & Translation: Interpret data, understand statistical significance, and translate insights into actionable business language.
• Requirements Gathering & Documentation: Produce clear, complete, and consistent documentation aligned with Coles principles to enable successful delivery.
• Solution Assessment & Validation: Ensure solutions meet all documented requirements through rigorous validation.
• Root Cause Analysis: Go beyond surface issues to identify and address true root causes.
• Enterprise Awareness & Acumen: Understand how solutions fit within Coles’ retail environment and technology ecosystem, including store operations and digital platforms.
• Writing User Stories: Develop high-level Agile and Waterfall requirements that enable accurate estimation without over-engineering.
• Systems Domain Knowledge: Apply expertise in systems used across Coles.
• Technical Writing: Create accessible technical documentation, test plans, and user guides.

Additional Responsibilities

• Develop and maintain end-to-end process and data flows across infrastructure systems.
• Coordinate integration testing and validate solutions with application teams and business users.
• Log, prioritise, and track defect resolution to ensure timely delivery.
• Support continuous improvement initiatives in configuration management and monitoring processes.
• Maintain alignment with enterprise standards and governance frameworks.
• Act as the central communication point between business and technical teams, ensuring transparency and stakeholder confidence throughout the project lifecycle.

About you and your skills:

• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder engagement abilities.
• Proven experience in business analysis within complex technical environments.
• Familiarity with Agile and Waterfall methodologies.
• A passion for delivering solutions that make a real impact.

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What’s in it for you?

• Flexible working options: We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.
• Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
• Discounts: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
• Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
• Opportunities for learning and development: No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
• Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
• Investment in your future: Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.

About the recruitment process

We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

We’re happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the ‘Our Recruitment Process’ section of our careers site or email inclusionrecruitment@coles.com.au

Job ID: 174749

Employment Type: Full time