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Senior Systems Engineer - End User Support

Coles Supermarkets  Melbourne 


Requisition ID: 376 

Employment Type: Full time 


Good things start here


This could be the very first step towards an exciting new career with us – a fresh beginning. At the Coles Group, these are moments we live for.


Starting good things is what drives our purpose: to sustainably feed all Australians so they can lead healthier, happier lives. With a team of 120,000 people and an iconic portfolio of Australia’s most trusted brands, we’re perfectly positioned to turn a promising start into a whole lot more.

<span style="font-family:"Times New Roman",serif"><span style="font-family:"Verdana",sans-serif">About Us


<span style="font-family:"Verdana",sans-serif">The Digital team is focused on reinventing and transforming the shopping experience to best suit our customers' needs and making their lives easier. We look ahead to continuously assess how we can apply the latest technologies in innovative ways to constantly improve the shopping experience.


<span style="font-family:"Verdana",sans-serif">What you’ll be doing


<span style="font-family:"Verdana",sans-serif">End User Computing is responsible for the delivery, ongoing management and support of end user devices such as laptops, desktops, thin clients, virtual desktop, mobility devices, telephony, video conferencing, printing, and other platforms such as MS Exchange, SharePoint, SOE Management and Office 365.

<span style="font-family:"Verdana",sans-serif">The team manage approximately 14,000 endpoints throughout Support Office, State Office and Distribution Centres.


<span style="font-family:"Verdana",sans-serif">Reporting to the Team Leader of End User Computing Support, this is a Senior Systems Engineer role in the 3rd level support team.  In addition to a strong technical aptitude, the role aims to deliver governance to 2nd and 3rd Level Support as well as the Executive Support function.


  • <span style="font-family:"Verdana",sans-serif">Work independently and as part of a team to resolve technical issues and analyse root cause
  • <span style="font-family:"Verdana",sans-serif">Focus on governance and ability to define clear processes
  • <span style="font-family:"Verdana",sans-serif">Provide technical standards and solutions to meet business needs within technical areas of expertise
  • <span style="font-family:"Verdana",sans-serif">Develop detailed technical designs to satisfy business requirements
  • <span style="font-family:"Verdana",sans-serif">Perform aspects of implementation and support of infrastructure across the organisation
  • <span style="font-family:"Verdana",sans-serif">Some 24x7 Rostered Support
  • <span style="font-family:"Verdana",sans-serif">Provide technical expertise and advice as appropriate to the organisation on Microsoft Product Suites, Client Infrastructure, Security protocols, Mobile Devices and Vendor Support
  • <span style="font-family:"Verdana",sans-serif">Liaise with and support C-Suite Executive level stakeholders


<span style="font-family:"Times New Roman",serif"><span style="font-family:"Verdana",sans-serif">Good things you’ll need


  • <span style="font-family:"Verdana",sans-serif">Extensive experience in a 3rd level desktop support or infrastructure support role
  • <span style="font-family:"Verdana",sans-serif">A natural ability to lead and provide guidance to other members of the team
  • <span style="font-family:"Verdana",sans-serif">Worked in a medium to large enterprise environment
  • <span style="font-family:"Times New Roman",serif"><span style="font-family:"Verdana",sans-serif">Demonstrated strong technical understanding supporting technologies such as Windows Operating systems, Cisco Web-ex, SCCM, Apple MAC’s and iPhones, Citrix, SharePoint and Exchange
  • <span style="font-family:"Times New Roman",serif"><span style="font-family:"Verdana",sans-serif">Demonstrated experience in designing, maintaining and supporting enterprise-based computing infrastructure in a large scale, complex and distributed business environment
  • <span style="font-family:"Verdana",sans-serif">Demonstrated understanding of DRP and security issues
  • <span style="font-family:"Verdana",sans-serif">Experience supporting C-Suite Executives


<span style="font-family:"Verdana",sans-serif">We are searching for a motivated, self-driven individual who relishes facing challenges head on.  Someone who can keep up with a fast-paced environment and has an underlying passion to take the lead and engage in the digital new age.


Why Coles?
We’re committed to making this a great place to work, from day one. From flexible working arrangements to discounts across all our internal brands (including 5% off at Coles supermarkets!), there are plenty of reasons to love working here. Explore all this and more at our Coles Careers website.


For everyone who shares our passion
We encourage applications from people of all ages, nationalities, abilities and cultures – including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people living with disability. We’re happy to adjust our recruitment process to support accessibility needs – so reach out to us at www.careers.colesgroup.com.au > Careers for everyone > Disability employment.


We’d love to meet you
If you have the skills, experience and motivation to succeed in this role, please take the next step and submit your application.