Senior Product Manager - Hawthorn East

We’ve been proudly serving Australian communities since 1914 and have grown to become a top 30-listed company on the ASX with a portfolio of iconic homegrown brands. At the heart of our continued success is over 115,000 team members working across the country, all contributing to bringing our customers smiles. You’ll not only get to see your work make a difference, you’ll be part of a team working together to help Australians eat and live better every day.

About the team

Our Technology team is the backbone of the business, building and maintaining the information technology infrastructure that support Coles Group. As a part of the Technology team, you get the opportunity to work through complex, challenging, meaningful problems using large data sets and new technologies to expand your skills and experience.

About the Role

As a Senior Product Manager, you will lead product strategy, engagement, and experience design within your assigned retail domain — whether supermarkets, liquor, or group platforms — ensuring that products deliver meaningful customer experiences and measurable business value.

Reporting to the Group Product Manager, you will shape and execute the product roadmap informed by customer insights, market trends, and enterprise priorities. You’ll partner closely with design, engineering, and architecture teams to deliver intuitive, scalable solutions aligned with business and technical direction.

This role is pivotal in fostering strong stakeholder engagement across business units, ensuring initiatives are well-defined, value-driven, and delivered with excellence. Through thought leadership and collaboration, you’ll embed a customer-centric, data-informed approach to product development, driving continuous improvement and innovation across our retail brands.

Key Responsibilities

Product Strategy & Leadership

• Define and communicate product vision and strategy aligned with business goals.
• Lead cross-functional squads to deliver high-impact initiatives from discovery to delivery.
• Own and evolve the product roadmap, ensuring alignment with customer needs and commercial outcomes.
• Influence senior stakeholders and drive consensus across business and technology teams.

Execution & Delivery

• Prioritise and manage product backlogs across squads, ensuring clarity and focus on key outcomes.
• Monitor and report on product performance using OKRs and customer success metrics.
• Identify and mitigate risks, manage dependencies, and ensure timely delivery of initiatives.

Team & Capability Development

• Mentor and coach Product Managers and Associate Product Managers.
• Contribute to the growth of the Product Chapter through thought leadership and best practices.
• Foster a culture of collaboration, experimentation, and continuous improvement.

Stakeholder Engagement

• Build and maintain strong, trusted relationships with IT functions, business partners, and senior stakeholders.
• Act as the primary point of contact for business and technology stakeholders regarding product performance and delivery.
• Communicate progress, insights, and decisions clearly and effectively across all levels.

About you and your skills

• 6–10 years of experience in product management, with a proven track record of delivering strategic outcomes.
• Experience leading complex, cross-functional initiatives in large organisations.
• Demonstrated success in mentoring and developing product talent.
• Strong delivery experience in retail or similar customer-centric environments.
• Exceptional communication, influencing, and stakeholder management skills.

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What’s in it for you?

• Flexible working options: We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.
• Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
• Discounts: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
• Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
• Opportunities for learning and development: No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
• Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
• Investment in your future: Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.

About the recruitment process

We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

We’re happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the ‘Our Recruitment Process’ section of our careers site or email inclusionrecruitment@coles.com.au

Job ID: 174683

Employment Type: Full time