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Senior Product Designer - Hawthorn East

We’ve been proudly serving Australian communities since 1914 and have grown to become a top 30-listed company on the ASX with a portfolio of iconic homegrown brands. At the heart of our continued success is over 115,000 team members working across the country, all contributing to bringing our customers smiles. You’ll not only get to see your work make a difference, you’ll be part of a team working together to help Australians eat and live better every day.

 

About the team

 

As the way we shop continues to evolve, our Digital team keeps us at the cutting edge. Driven by our innovative, inclusive, and forward-thinking culture, we’re constantly looking at ways to create differentiated, omni-channel experiences for our customers and build the next generation of digital retailing.

About the role 

(Melbourne-based role) 

As a Senior Product Designer, you’ll help shape the future of the shop and checkout customer journey across app and web. This is a high-impact role at the heart of our checkout experience, tackling complex problems holistically and driving measurable improvements to the customer experience. You’ll be a big-picture thinker, connecting the dots between checkout and upstream shopping journeys, ensuring customers clearly see the value of shopping with Coles. 

 

Your work will influence experiences relied upon by millions of Australians every day, including those with accessibility needs, where thoughtful design is critical. 

 

What you’ll do 

  • Own the end-to-end design of the checkout experience across digital channels 

  • Lead by example, guiding the squad through planning, research, ideation, design, and execution 

  • Deliver high-quality, accessible experiences for Coles app and web channels 

  • Use data and insights to explore problems, create concepts, prototypes, and high-fidelity designs to validate ideas 

  • Partner closely with product, engineering, data, AI, personalisation and shop teams to deliver seamless experiences 

  • Identify opportunities to improve conversion and customer satisfaction 

  • Balance customer needs with business goals through holistic problem-solving 

  • Influence decisions through compelling storytelling and clear articulation of design rationale 

  • Mentor and coach other designers, amplifying impact beyond your own work 

 

 

About you 

  • Proven experience as a Senior Product Designer in digital product environments (native app and e-commerce experience highly regarded) 

  • Strong portfolio showcasing your approach, design thinking, how you overcome challenges and the impact you have on key customer and business metrics 

  • Ability to think strategically and at a system level while executing with attention to detail 

  • You’re a collaborative team player with a growth mindset who contributes to the wider design team, sharing your craft, learning from others, and working together toward shared goals 

  • You lead with empathy, using insight and understanding to build trust, influence decisions, challenge the status quo and create experiences that truly matter to people 

  • Adaptable and curious, you embrace change, constantly looking for new ways to improve your craft and impact 

  • Commercially savvy, solving meaningful problems that deliver real value 

  • Passion for mentoring and elevating the work of others 

  • Experience navigating complex organisations and managing stakeholders effectively 

 

*Applications close 8th Feb at midnight

What’s in it for you?

 

  • Flexible working options: We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.
  • Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
  • Discounts: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
  • Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
  • Opportunities for learning and development: No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
  • Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
  • Investment in your future: Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.

 

About the recruitment process

 

We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

 

We’re happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the ‘Our Recruitment Process’ section of our careers site or email inclusionrecruitment@coles.com.au

 

Job ID: 165261

 

Employment Type: Full time
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