Senior Product Analyst - Hawthorn East

We’ve been proudly serving Australian communities since 1914 and have grown to become a top 30-listed company on the ASX with a portfolio of iconic homegrown brands. At the heart of our continued success is over 115,000 team members working across the country, all contributing to bringing our customers smiles. You’ll not only get to see your work make a difference, you’ll be part of a team working together to help Australians eat and live better every day.

About the team

Our Technology team is the backbone of the business, building and maintaining the information technology infrastructure that support Coles Group. As a part of the Technology team, you get the opportunity to work through complex, challenging, meaningful problems using large data sets and new technologies to expand your skills and experience.

About the role

As a Senior Product Analyst, you will play a pivotal role in advancing Corporate Technology’s mission to enable a resilient, intelligent and future‑ready Coles. You’ll maximise the value of new and existing enterprise platforms, delivering measurable outcomes that support how Coles works today and into the future.

This role sits at the intersection of business strategy, data, and technology, helping to power the future of work, enable data‑led decision making, digitise and automate operations, and ensure solutions are secure, trusted, and compliant by design.

You will oversee and optimise key enterprise platforms, including Microsoft applications, Azure, Power BI, and portfolio/project management tools (PPM and Clarity), ensuring solutions are effectively governed, aligned to enterprise standards, and delivering measurable business value.

Key Responsibilities:

Product & enterprise leadership

• Ensure initiatives align to portfolio priorities and investment sequencing, clearly connecting delivery outcomes to business benefits and strategic objectives.
• Build deep enterprise awareness, with a strong understanding of the Coles operating model, how technology enables business outcomes, and the interdependencies between corporate functions and store operations.
• Develop expert‑level knowledge of enterprise retail, understanding upstream and downstream dependencies across products, integrations, data models and business processes.
• Provide thought leadership on how changes within one domain impact the broader enterprise ecosystem, ensuring stability, cohesion and long‑term value across the retail technology stack.
• Research industry trends, competitor capabilities and emerging technologies to inform product strategy and identify new opportunities.
  
  

Stakeholder engagement & communication

• Act as the central communication point, facilitating alignment across highly diverse stakeholder groups throughout the product lifecycle.
• Clearly articulate product goals, trade‑offs, risks and recommendations to build shared understanding and confidence.
• Regularly engage stakeholders to provide progress updates, manage scope changes, and proactively address risks or concerns.
• Use reporting tools (dashboards, status reports, insights) to ensure transparency and support informed decision‑making.
• Mediate between business and technical teams to resolve conflicts and ensure decisions align to overall objectives.
• Collaborate with external technology partners and vendors to clarify requirements, validate solutions and ensure alignment with enterprise standards.

Analysis, requirements & solution design

• Translate complex business problems across retail operations, corporate functions and technology domains into clear, actionable product requirements and acceptance criteria.
• Lead business process re‑engineering, mapping and optimising processes and system workflows to enable automation, efficiency and cross‑system integration.
• Develop high‑quality requirements and documentation appropriate to the delivery approach and lifecycle stage, ensuring clarity and value alignment.
• Apply audience‑centric communication, tailoring documentation and presentations to the needs of executives, delivery teams and operational stakeholders.
• Perform deep‑dive analysis across customer, operational and technical data to surface insights that inform product strategy, prioritisation and roadmaps.
• Support solution assessment, validation and requirements traceability to ensure delivered capabilities meet both business and technical expectations.

About you and your skills:

• Strong experience as a Senior Product Analyst, Senior Business Analyst or similar in large, complex organisations
• Proven capability working across enterprise platforms, integrations, and data‑driven products
• Deep understanding of retail or enterprise operating models (retail experience highly regarded)
• Advanced stakeholder engagement and facilitation skills, including senior leadership
• Strong analytical capability with the ability to translate data into actionable insights
• Experience working in agile and hybrid delivery environments
• A strong appreciation for security, risk, compliance and governance in enterprise technology

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What’s in it for you?

• Flexible working options: We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.
• Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
• Discounts: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
• Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
• Opportunities for learning and development: No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
• Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
• Investment in your future: Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.

About the recruitment process

We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

We’re happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the ‘Our Recruitment Process’ section of our careers site or email inclusionrecruitment@coles.com.au

Job ID: 176687

Employment Type: Full time