Senior Product Analyst - Hawthorn East

We’ve been proudly serving Australian communities since 1914 and have grown to become a top 30-listed company on the ASX with a portfolio of iconic homegrown brands. At the heart of our continued success is over 115,000 team members working across the country, all contributing to bringing our customers smiles. You’ll not only get to see your work make a difference, you’ll be part of a team working together to help Australians eat and live better every day.

About the team

Our Technology team is the backbone of the business, building and maintaining the information technology infrastructure that support Coles Group. As a part of the Technology team, you get the opportunity to work through complex, challenging, meaningful problems using large data sets and new technologies to expand your skills and experience.

The Corporate Technology domain supports core retail platforms across supermarkets and group services.  

Our Product, Engineering, QA and Operations teams work closely together to deliver scalable, customer centric technology solutions used across the country every day. centric technology solutions used across the country every day.  

About the role 

In this role you will provide advanced functional, analytical and strategic insight to inform engagement, experience design, and product decision-making across the Group’s SAP Finance domain.   

This role leads the discovery and analysis of customer behaviour, product performance, and business processes to identify opportunities for improvement and innovation.  

The Senior Product Analyst partners closely with Product Managers, Designers, Engineers, and business stakeholders to ensure that product strategies and design decisions are data-driven, evidence-based, and aligned with enterprise goals.  

The role also contributes to building analytical capability within the product organisation — developing frameworks, tools, and best practices for measuring customer engagement, usability, and value delivery.  

Through thought leadership, mentoring, and collaboration, you will help drive a culture of curiosity, experimentation, and continuous improvement, ensuring that every product initiative delivers measurable impact and enhances the Group’s retail experience.​ 

We’re looking for a skilled professional who can transform complex business challenges across retail operations, corporate functions, and technology into clear, actionable product requirements. You’ll reengineer business processes to drive efficiency, translate data into meaningful insights, and document functional and nonfunctional requirements that set our teams up for success. 

In this role, you’ll validate solutions, perform root cause analysis, and ensure our technology works seamlessly within a large retail environment. You’ll write highquality user stories, produce accessible technical documentation, and bring strong knowledge of existing systems to support delivery. Quality user stories, produce accessible technical documentation, and bring strong knowledge of existing systems to support delivery.quality user stories, produce accessible technical documentation, and bring strong knowledge of existing systems to support delivery. 

About you and your skills 

• 7+ years hands‑on experience in SAP FICO across multiple end‑to‑end implementations. 
• Deep expertise in at least four of the following:  
• GL/New GL 
• AP/AR 
• Asset Accounting 
• Banking (including payment mediums and bank statement processing) 
• CO (CCA, PCA, internal orders, allocations) 
• Taxation and compliance 
• Accurate and compliant financial postings with zero critical defects post‑go‑live. 
• High stakeholder satisfaction with clarity of design and documentation. 
• Seamless integration between SAP Finance and external/connected systems. 
• On‑time delivery of Finance deliverables across all project phases. 
• Stable production performance and reduced post‑go‑live incidents
• Hands on experience working in complex technology environments using multiple delivery frameworks 
• Experience working with multiple stakeholders simultaneously on complex problems with ambiguous requirements.​ 

If you’re someone who understands how people use technology in the real world and can bridge the gap between business needs and digital solutions, we’d love to hear from you. 

What’s in it for you?

• Flexible working options: We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.
• Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
• Discounts: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
• Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
• Opportunities for learning and development: No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
• Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
• Investment in your future: Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.

About the recruitment process

We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

We’re happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the ‘Our Recruitment Process’ section of our careers site or email inclusionrecruitment@coles.com.au

Job ID: 174868

Employment Type: Full time

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