Senior Product Analyst - Hawthorn East

We’ve been proudly serving Australian communities since 1914 and have grown to become a top 30-listed company on the ASX with a portfolio of iconic homegrown brands. At the heart of our continued success is over 115,000 team members working across the country, all contributing to bringing our customers smiles. You’ll not only get to see your work make a difference, you’ll be part of a team working together to help Australians eat and live better every day.

About the team

Our Technology team is the backbone of the business, building and maintaining the information technology infrastructure that support Coles Group. As a part of the Technology team, you get the opportunity to work through complex, challenging, meaningful problems using large data sets and new technologies to expand your skills and experience.

About the Role

As a Senior Product Analyst, you will provide advanced analytical and strategic insights to shape engagement, experience design, and product decision-making across our retail businesses — including supermarkets, liquor, and group platforms. You’ll lead the discovery and analysis of customer behaviour, product performance, and business processes to identify opportunities for improvement and innovation.

Working closely with Product Managers, Designers, Engineers, and business stakeholders, you’ll ensure product strategies and design decisions are data-driven, evidence-based, and aligned with enterprise goals. You’ll also help build analytical capability within the product organisation by developing frameworks, tools, and best practices for measuring engagement, usability, and value delivery.

Through thought leadership, mentoring, and collaboration, you’ll foster a culture of curiosity, experimentation, and continuous improvement — ensuring every product initiative delivers measurable impact and enhances the retail experience.

Key Responsibilities:

• Lead analysis of customer behaviour, product performance, and business processes to inform strategic decisions.
• Partner with cross-functional teams to ensure data-driven product strategies.
• Develop frameworks and tools for measuring engagement, usability, and value delivery.
• Elicit and document functional and non-functional requirements.
• Conduct root cause analysis and validate solutions against requirements.
• Drive business process re-engineering to improve efficiency and effectiveness.
• Write user stories for Agile and Waterfall environments.
• Coordinate integration testing and validate system functionality.
• Log, prioritise, and track resolution of defects in collaboration with development teams.
• Ensure quality activities align with project delivery schedules.

About you and your skills:

• Strong ability to elicit requirements and understand business problems.
• Expertise in business process re-engineering and solution validation.
• High data literacy with the ability to translate insights into actionable recommendations.
• Experience in requirements gathering, documentation, and technical writing.
• Familiarity with enterprise environments and systems domain knowledge.
• Ability to develop and execute detailed test plans and cases.
• Strong collaboration and communication skills across technical and business teams.

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What’s in it for you?

• Flexible working options: We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.
• Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
• Discounts: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
• Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
• Opportunities for learning and development: No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
• Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
• Investment in your future: Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.

About the recruitment process

We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

We’re happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the ‘Our Recruitment Process’ section of our careers site or email inclusionrecruitment@coles.com.au

Job ID: 174681

Employment Type: Full time