Senior Platform Manager - Service Management & Observability - Hawthorn East

We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with over 115,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact.

About the team

Our Technology team is the backbone of the business, building and maintaining the information technology infrastructure that support Coles Group. As a part of the Technology team, you get the opportunity to work through complex, challenging, meaningful problems using large data sets and new technologies to expand your skills and experience.

About the role:

We are looking for a Senior Platform Manager – Service Management & Observability to define and maintain the strategy, vision and roadmap for assigned platform(s), ensuring alignment with enterprise architecture, business needs and technology direction. You will work alongside engineering, architecture and product teams to plan and prioritise upgrades, enhancements and lifecycle initiatives and serve as the primary liaison for platform stakeholders across Technology, Product, Operations and Business teams.

Key responsibilities include:

• Ensure platforms are stable, performant and well-supported across environments and use cases.
• Coordinate incident response and problem management processes, including post-incident reviews and resolution of recurring issues.
• Maintain lifecycle currency by planning and executing upgrades, patches and end-of-life transitions in line with risk and supportability guidelines.
• Collaborate with operations, SRE, and vendor teams to ensure effective monitoring, alerting and operational procedures.
• Ensure platforms meet internal governance standards and external compliance requirements, including data security, audit readiness and change control.
• Coordinate risk assessments and work with Cyber Security and Risk teams to close gaps and ensure platform controls are in place.
• Maintain clear documentation and visibility of platform dependencies, risk posture and support model.

About you and your skills:

• 10+ years’ experience in technology platform or application management, with responsibility for end-to-end lifecycle, performance and support.
• Proven track record managing complex technology platforms in large-scale, enterprise or multi-stakeholder environments.
• Experience coordinating across engineering, DevOps, security, architecture and business teams to deliver platform enhancements and maintain operational health.
• Demonstrated experience in platform lifecycle management, including upgrades, patching, decommissioning and technology risk remediation.
• Strong understanding of platform architecture, infrastructure and operational dependencies, with the ability to assess impacts, risks and priorities.
• Familiarity with IT service management, change and incident management processes and tools such as ServiceNow or Jira Service Management.
• Good working knowledge of cyber security and compliance principles, including access control, data protection and platform controls.
• Highly developed stakeholder engagement and communication skills, with the ability to translate technical detail into business context.
• Hands-on experience managing incidents, problem resolution and root cause analysis across production systems or mission-critical platforms.
• Experience working with third-party vendors or support partners, including oversight of SLAs, support models and escalations (where applicable).

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What’s in it for you?

• Flexible working options: We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.
• Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
• Discounts: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
• Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
• Opportunities for learning and development: No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
• Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
• Investment in your future: Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.

About the recruitment process

We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

We’re happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the ‘Our Recruitment Process’ section of our careers site or email inclusionrecruitment@coles.com.au

Job ID: 166058

Employment Type: Full time