Senior Network Operations Manager - Hawthorn East

We’ve been proudly serving Australian communities since 1914 and have grown to become a top 30-listed company on the ASX with a portfolio of iconic homegrown brands. At the heart of our continued success is over 115,000 team members working across the country, all contributing to bringing our customers smiles. You’ll not only get to see your work make a difference, you’ll be part of a team working together to help Australians eat and live better every day.

About the team

As the way we shop continues to evolve, our Digital team keeps us at the cutting edge. Driven by our innovative, inclusive, and forward-thinking culture, we’re constantly looking at ways to create differentiated, omni-channel experiences for our customers and build the next generation of digital retailing.

About the role

As online grocery continues to grow, the strength of our fulfilment network is critical to how we deliver for customers.

As Senior Manager Network Operations, you’ll lead the operational performance, capacity planning and continuous improvement of our eCommerce network — ensuring our customer delivery promises are practical, scalable and commercially sustainable across stores, fulfilment locations and regions.

This role will suit an experienced online operations, fulfilment, supply chain or network operations leader who enjoys balancing customer experience, operational feasibility and cost-to-serve outcomes in a fast-paced, complex environment.

What you’ll be doing

• Lead the ongoing management and performance of the eCommerce retail network across stores, regions and fulfilment locations.
• Ensure delivery options, service windows, cut-off times and customer promises are aligned to operational capacity and store capability.
• Develop and maintain network capacity plans, identifying constraints, risks and opportunities to improve throughput, utilisation and service levels.
• Lead system maintenance, data integrity, administrative controls and operational optimisation activities across the network.
• Partner with eCommerce, store operations and cross-functional teams to resolve operational issues and support network decisions.
• Lead, coach and develop a team, building capability across commercial, analytical and operational support functions.

About your skills

You’re a commercially minded operations leader who can bring structure to complexity, use data to make informed decisions and influence stakeholders across a distributed network.

You’ll also bring:

• Experience in eCommerce retailing, online operations, fulfilment, supply chain, store operations or network operations.
• Proven experience managing operational networks across multiple locations, regions or formats.
• Strong understanding of store-based fulfilment, delivery capacity, order management, labour constraints and operational performance drivers.
• Commercial acumen, with the ability to balance customer experience, capacity, profitability, service performance and cost-to-serve outcomes.
• Strong analytical and problem-solving capability, with confidence interpreting operational data, dashboards and capacity models.
• Experience leading teams, coaching direct reports and building capability in a fast-paced retail, grocery or large-scale distributed operations environment.

Please note applications for this role will close on August 11th, 2026.

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What’s in it for you?

• Flexible working options: We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.
• Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
• Discounts: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
• Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
• Opportunities for learning and development: No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
• Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
• Investment in your future: Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.

About the recruitment process

We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

We’re happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the ‘Our Recruitment Process’ section of our careers site or email inclusionrecruitment@coles.com.au

Job ID: 192699

Employment Type: Full time