Senior Manager - Risk & Compliance, Payments - Hawthorn East

A new role = A new way to win together

You belong at Coles Group where we look ahead, have a plan, and are up for the challenge. We learn and grow by taking career-defining opportunities and this one may just be your next.

About the team

As the way we shop continues to evolve, our Digital team keeps us at the cutting edge. Driven by our innovative, inclusive, and forward-thinking culture, we’re constantly looking at ways to create differentiated, omni-channel experiences for our customers and build the next generation of digital retailing.

About the Role

At Coles, we’re reimagining retail financial services through innovation, trust, and a strong focus on customer-centric solutions. With the establishment of our new subsidiary – Retail Payment Solutions (RPS) – we are setting the foundations for a bold future in regulated payments. RPS will operate under an Australian Financial Services Licence (AFSL) and as a reporting entity to AUSTRAC, and we’re looking for passionate experts to shape this new chapter.

We are seeking an experienced and adaptable Senior Manager, Risk & Compliance to play a critical role in the development and implementation of our risk and compliance frameworks. Reporting to the Head of Payments, this newly created second-line role will support both foundational and BAU activities of the RPS entity, ensuring full compliance with AFSL and AML/CTF obligations. You will drive the development of policies, frameworks, risk programs and training, and play a key role in managing regulatory relationships (e.g., ASIC and AUSTRAC). This is a rare opportunity to shape the compliance culture of a newly formed, regulated entity from the ground up.

What You’ll Be Doing

• Lead the design and delivery of the risk and compliance strategy for RPS.
• Manage the RPS AFSL Compliance Program in alignment with Coles Group’s Compliance Management Framework.
• Liaise with regulators and internal stakeholders, ensuring timely reporting and engagement.
• Develop risk management programs, monitoring plans, and escalation pathways.
• Provide 2nd line oversight on business risk profiles, compliance monitoring, and regulatory obligations.
• Collaborate with cross-functional teams (Legal, Privacy, Audit, etc.) to ensure alignment across governance functions.
• Influence and educate stakeholders to embed a strong culture of compliance and risk management.
   

What You’ll Bring

• 5+ years’ experience in a management role within financial services, payments, banking, or brokerage.
• Deep understanding of AFSL and AML/CTF regulatory frameworks, with experience in 2nd line compliance or risk roles.
• Proven experience leading compliance programs and managing risk in complex environments.
• Strong communication, analytical, and stakeholder engagement skills.
• Tertiary qualifications in a relevant field and/or industry certifications (e.g., GRC, Audit, Compliance).
• Strategic mindset with strong commercial and project management acumen.
   

What’s in it for you?

• Flexible working options: We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.
• Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
• Discounts: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
• Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
• Opportunities for learning and development: No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
• Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
• Investment in your future: Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.

About the recruitment process

We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

We’re happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the ‘Our Recruitment Process’ section of our careers site or email inclusionrecruitment@coles.com.au

Job ID: 153512

Employment Type: Fixed Term