Senior Manager Digital Strategy & Delivery - Hawthorn East

We’ve been proudly serving Australian communities since 1914 and have grown to become a top 30-listed company on the ASX with a portfolio of iconic homegrown brands. At the heart of our continued success is over 115,000 team members working across the country, all contributing to bringing our customers smiles. You’ll not only get to see your work make a difference, you’ll be part of a team working together to help Australians eat and live better every day.

About the team

As the way we shop continues to evolve, our Digital team keeps us at the cutting edge. Driven by our innovative, inclusive, and forward-thinking culture, we’re constantly looking at ways to create differentiated, omni-channel experiences for our customers and build the next generation of digital retailing.

About the role

We’re looking for an experienced and strategic leader to step into a 12‑month parental leave cover as Senior Strategy Manager. This is a rare opportunity to influence the direction of a major enterprise function, shape customer experience and digital strategy, and lead a high‑performing team delivering initiatives that impact millions of customers.

If you thrive on solving complex problems, partnering with senior executives, and driving strategic clarity across a large organisation, this role offers the scope and visibility to make a meaningful impact.

As Senior Strategy Manager, you’ll play a pivotal role in defining and advancing the Customer & Digital strategic agenda. You’ll lead the development of customer experience and digital initiatives, identify new business opportunities, and ensure the function is set up to deliver on its long‑term ambitions.

You’ll also oversee analytical problem solving on key enterprise issues, synthesising insights into clear recommendations, business cases, and strategic pathways. Working closely with senior leaders, you’ll act as a trusted thought partner who brings structure, clarity, and data‑driven insight to decision‑making.

Key Responsibilities

Shape Customer & Digital strategy

• Lead the development of customer experience and digital strategic initiatives.
• Identify and evaluate new business opportunities that shape the future direction of the Customer & Digital function.

Drive analytical problem solving

• Oversee structured problem solving on complex strategic issues.
• Synthesise insights into compelling recommendations, business cases, and executive‑ready narratives.

Act as a senior strategic thought partner

• Partner with executives to influence enterprise decision‑making through data‑driven insights.
• Collaborate with senior stakeholders across the business to align priorities and drive clarity on strategic direction.

Lead and develop a high‑performing team

• Build, coach, and empower a Customer & Digital Strategy and Strategy Delivery team.
• Lift capability, foster strong stakeholder relationships, and ensure high‑quality delivery.

Enable cross‑functional execution

• Drive alignment across teams to ensure strategic initiatives are executed effectively.
• Identify risks, coordinate mitigation plans, and ensure initiatives deliver measurable impact.

Key Experience Required

You’re a strategic thinker with strong commercial acumen and a passion for solving complex problems. You bring a structured approach, strong analytical capability, and the ability to influence at senior levels. You’re also an inspiring leader who builds trust, drives clarity, and empowers teams to deliver.

You’ll also bring:

• Experience in strategy, consulting, or a similar strategic leadership role
• Strong analytical and problem‑solving capability
• Ability to translate insights into clear, actionable recommendations
• Excellent communication and stakeholder management skills
• Experience leading teams and driving cross‑functional alignment
• A collaborative, outcomes‑focused mindset

What’s in it for you?

• Flexible working options: We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.
• Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
• Discounts: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
• Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
• Opportunities for learning and development: No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
• Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
• Investment in your future: Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.

About the recruitment process

We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

We’re happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the ‘Our Recruitment Process’ section of our careers site or email inclusionrecruitment@coles.com.au

Job ID: 174831

Employment Type: Fixed Term