Senior Engineering Manager - Commerce Services (HCLC) - Hawthorn East

We’ve been proudly serving Australian communities since 1914 and have grown to become a top 30-listed company on the ASX with a portfolio of iconic homegrown brands. At the heart of our continued success is over 115,000 team members working across the country, all contributing to bringing our customers smiles. You’ll not only get to see your work make a difference, you’ll be part of a team working together to help Australians eat and live better every day.

About the team

Our Technology team is the backbone of the business, building and maintaining the information technology infrastructure that support Coles Group. As a part of the Technology team, you get the opportunity to work through complex, challenging, meaningful problems using large data sets and new technologies to expand your skills and experience.

About the role

To lead the Commerce Services engineering domain, ensuring the reliability, scalability, security and evolution of core eCommerce backend services that support digital trading, omnichannel customer journeys and peak retail events.  
 
This role exists to balance operational excellence with modernisation, enabling safe, incremental change to businesscritical commerce systems while supporting growth, cost optimisation and regulatory compliance across the eCommerce ecosystem.

Experience

• At least 7 years’ senior IT leadership experience within digital commerce, retail or complex transactional environments
• Proven experience leading large, businesscritical services operating at scale and under peak trade conditions
• Demonstrated success managing multiple delivery models including internal squads, offshore teams and strategic partners
• Strong background in modern distributed systems, APIs, integration patterns and cloudenabled architectures
• Experience operating in regulated environments with strong security, stability and availability obligations
• Proven people leadership capability, including managing managers and building highperforming, engaged teams
• Excellent written and verbal communication skills with ability to influence outcomes without formal authority
• Strong financial experience (cost centre, initiative budgets, forecasting, manage vendor commercial & performance and cost optimisation)
• Bachelor’s degree or equivalent experience

Key Responsibilities

Commerce Services Domain Management 

• Accountable for the health, evolution and reliability of core commerce services including cart, checkout, pricing, promotions, payments, order orchestration and integrations
• Define and own the domain engineering strategy and roadmap
• Balance modernisation with operational stability
• Drive architectural simplification and system resilience  

Product & Engineering Delivery / Product Engineering & Quality

• Lead multiple squads and initiatives across the Commerce Services portfolio
• Align delivery to business priorities and trading calendars
• Manage crossdomain dependencies and risks
• Apply hybrid gated delivery for riskcritical change
• Set and enforce engineering standards
• Promote clean, evolutionary architecture
• Embed security, privacy and resilience by design
• Drive continuous improvement and technical excellence

Product Operations

• “You build it, you run it” ownership of Commerce Services
• Incident, problem and escalation management
• Drive automation and reliability engineering
• Ensure peak event readiness (Christmas, Black Friday, Easter)

People Leadership & Stakeholder Management

• Lead and develop Engineering Managers and senior engineers
• Build engaged, inclusive, highperformance teams
• Drive hiring, retention and succession
• Coach and mentor emerging leaders
• Communicate Commerce Services strategy and roadmap
• Partner closely with Product, Architecture and Security
• Represent Commerce Services in senior forums
• Build trust through transparency and delivery

What’s in it for you?

• Flexible working options: We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.
• Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
• Discounts: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
• Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
• Opportunities for learning and development: No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
• Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
• Investment in your future: Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.

About the recruitment process

We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

We’re happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the ‘Our Recruitment Process’ section of our careers site or email inclusionrecruitment@coles.com.au

Job ID: 174945

Employment Type: Full time