Senior Business Analyst - Hawthorn East

We’ve been proudly serving Australian communities since 1914 and have grown to become a top 30-listed company on the ASX with a portfolio of iconic homegrown brands. At the heart of our continued success is over 115,000 team members working across the country, all contributing to bringing our customers smiles. You’ll not only get to see your work make a difference, you’ll be part of a team working together to help Australians eat and live better every day.

About the team

Coles 360 is all about connections. It’s how we connect with customers at every turn of their lives. It’s how we use the power of Coles’ shopper data to maximise that connection. It’s how we partner at levels to drive more meaningful campaigns and measure the impact they create. Coles 360 combines the power of customer connections, media connections and partner connections to offer brands a one-stop media solution.

About the role:

Our Coles 360, Loyalty and Customer team is looking for a Technical Business Analyst. You will investigate problems and analyse options for new and existing API/Microservices. You’ll help deliver and execute whilst bringing a ‘you build it, you own it’ mentality.

Key responsibilities:

• Partner with Product, Architecture, and Engineering teams to investigate problems and recommend solution options
• Participate in architecture/solution walkthroughs and translate high-level designs into detailed API and integration requirements
• Analyse current systems, services, and data flows to understand impacts, dependencies, and opportunities for improvement
• Define and document API specifications and contracts (e.g., OpenAPI/Swagger), including request/response models, error handling, and non-functional considerations where relevant
• Create and maintain analysis and delivery artefacts including sequence diagrams, user stories, acceptance criteria, and supporting documentation
• Facilitate and run workshops and ceremonies to support discovery and delivery (e.g., requirements workshops, showcases, goal-setting sessions)
• Elicit and clarify engineering requirements, identify gaps, resolve ambiguity, and manage conflicting requirements
• Work with stakeholders (including a Tech Product Manager) to prioritise the product backlog based on value, risk, and timelines
• Collaborate with delivery teams to ensure outcomes meet requirements and agreed quality standards
• Apply a strong understanding of systems of work (Agile and non-Agile, SDLC, CI/CD) to identify process improvements and support change

About you

• You’re comfortable participating in architecture/solution walkthroughs and translating the solution into clear API requirements
• You engage easily with both technical and non-technical stakeholders and can drive effective problem-solving conversations
• You are confident working with API artefacts and sequence diagrams and can guide internal and interfacing teams to agree on a practical solution
• You have experience working with cross-functional teams (e.g., product squads, solution architects, developers) in complex environments
• You bring a strong set of values and a collaborative mindset and consistently deliver high-quality outcomes
• You have experience working in an Agile environment

Skills and experience (must have)

• Strong API experience, including the ability to document API specifications and define API contracts
• Hands-on knowledge of tools such as Swagger/OpenAPI and Postman
• Ability to translate business requirements into technical/API requirements by analysing current systems and data flows
• Experience eliciting engineering requirements and writing clear user stories and acceptance criteria for Agile teams
• Strong stakeholder management skills, including backlog refinement and prioritisation support
• Excellent written and verbal communication skills

What’s in it for you?

• Flexible working options: We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.
• Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
• Discounts: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
• Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
• Opportunities for learning and development: No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
• Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
• Investment in your future: Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.

About the recruitment process

We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

We’re happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the ‘Our Recruitment Process’ section of our careers site or email inclusionrecruitment@coles.com.au

Job ID: 175938

Employment Type: Full time

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