Senior Business Analyst - Hawthorn East

We’ve been proudly serving Australian communities since 1914 and have grown to become a top 30-listed company on the ASX with a portfolio of iconic homegrown brands. At the heart of our continued success is over 115,000 team members working across the country, all contributing to bringing our customers smiles. You’ll not only get to see your work make a difference, you’ll be part of a team working together to help Australians eat and live better every day.

About the team

Our Technology team is the backbone of the business, building and maintaining the information technology infrastructure that support Coles Group. As a part of the Technology team, you get the opportunity to work through complex, challenging, meaningful problems using large data sets and new technologies to expand your skills and experience.

About the role

To understand stakeholders’ business processes and be able to describe and define those requirements in a manner that can be developed into technical solutions as well demonstrating this a capability and mentoring less experienced Business Analysts and working with senior stakeholders.

Experience

• 5+ years’ experience supporting digital channels in large, complex organisations requiring stakeholder management
• At least 3 years demonstrated experience as a Business Analyst working in complex environments and projects
• Understanding of: digital ecosystem, software development lifecycle, development methodologies (including Agile), enterprise architecture principles, web usability and accessibility, online content, and user experience (UX) design
• Experience in retail environment mandatory
• Experience working in a complex project environment and must have worked in Product Delivery environment 
• A logical approach to problem solving and the ability to constructively propose and review solutions
• Proven experience gathering, eliciting, and documenting functional and non-functional requirements in a way that is complete, clear, correct, and consistent
• Proven ability to manage relationships within and outside the business, including suppliers, customers, and colleagues
• Ability to analyse and explain complex digital systems and concepts in accessible language, such as translating the technical capability of a solution into the real-world application and results of that solution. Communicate these concepts to a range of stakeholders at the appropriate level of detail
• Development of Business Cases, including financial case, for technical solutions to business problems. Includes financial acumen such as understanding capital vs operational spend and making strategic trade-offs between competing solutions
• Highly collaborative style, able to engage with a diverse range of stakeholder to meet targets

Ownership & Leadership

• Leads teams in framing and solving hard problems; has driven innovative efforts that uncovered and established new ways of working
• Part of the Extended Delivery Leadership team to shape and evolve thedelivery practice
• Experienced Business Analyst that plays a leadership role for your crew
• Manage other Business Analysts and direct one or more within your crew
• This role is a fine balance of individual contribution and people management

Key Responsibilities

• Knowledge and expertise of the overall product/s
• Mentor to other business analysts
• Context switching for urgent and escalated work
• Collaborate with other leaders in the Crew to provide recognition and learning opportunities for team members 

Analysis

• Takes the lead for investigative work to determine business requirements and specify effective business processes, through improvements in information systems, information management, practices, procedures, and organisation change.
• Applies and monitors the use of required modelling and analysis tools, methods and standards, giving special consideration to business perspectives
• Provide guidance and share expertise with other analysts to ensure quality is maintained
• Ensures user stories are at a good enough quality to be Independent, Negotiable, Valuable, Estimateable, Sized Appropriately, Testable (INVEST principle)

What’s in it for you?

• Flexible working options: We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.
• Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
• Discounts: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
• Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
• Opportunities for learning and development: No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
• Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
• Investment in your future: Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.

About the recruitment process

We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

We’re happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the ‘Our Recruitment Process’ section of our careers site or email inclusionrecruitment@coles.com.au

Job ID: 180174

Employment Type: Fixed Term

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