Senior Business Analyst - Hawthorn East
We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with over 115,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact.
About the team
Our Technology team is the backbone of the business, building and maintaining the information technology infrastructure that support Coles Group. As a part of the Technology team, you get the opportunity to work through complex, challenging, meaningful problems using large data sets and new technologies to expand your skills and experience.
Overview
We are seeking a highly skilled and experienced Senior Business Analyst (SBA) to join our Web Squad, supporting multiple strategic initiatives focused on enhancing our digital presence and customer experience. This role is pivotal in bridging the gap between business needs and technical execution, ensuring that web-based solutions are aligned with user expectations, business goals, and technical feasibility.
Key Responsibilities
Requirements Engineering & Story Writing
- Translate complex business requirements into clear, concise, and technically feasible user stories using the INVEST framework. Define robust acceptance criteria to ensure quality delivery and traceability.
Stakeholder Engagement & Facilitation
- Lead and facilitate workshops, interviews, and discovery sessions with cross-functional stakeholders including Product, UX/UI, Engineering, and Marketing. Drive consensus and alignment across diverse stakeholder groups.
Documentation & Analysis
- Create and maintain detailed documentation including business requirements, technical specifications, use cases, process flows, and customer journey maps. Perform gap analysis, impact assessments, and root cause investigations to support decision-making.
Solution Design & Technical Analysis
- Collaborate with architects and developers to define scalable and maintainable solutions. Evaluate existing systems and propose enhancements or integrations to improve performance and user experience.
Agile Delivery Support
- Actively participate in and occasionally lead Scrum ceremonies (e.g., stand-ups, sprint planning, retrospectives). Partner with the Delivery Lead and Product Manager to manage backlog prioritization, sprint goals, and release planning.
Continuous Improvement
- Champion best practices in business analysis and agile delivery. Identify opportunities to improve team processes, tools, and collaboration.
Key Requirements
Experience & Expertise
- Minimum 5+ years in a Business Analyst role, with a strong focus on digital/web platforms. Proven experience working in Agile environments, ideally within Scrum or SAFe frameworks. Demonstrated ability to work in large, complex organizations with multiple stakeholders and legacy systems.
Technical Proficiency
- Hands-on experience with tools such as Jira, Confluence, Swagger, Postman, and Figma or similar design tools. Familiarity with web technologies, API integrations, and eCommerce platforms is highly desirable.
Domain Knowledge
- Experience in Retail eCommerce, digital marketing, or customer experience platforms is a strong advantage.
Education
- Relevant tertiary qualifications in Information Technology, Computer Science, Business, or related fields.
Soft Skills
- Excellent communication, problem-solving, and critical thinking skills. Ability to work independently and collaboratively in a fast-paced, dynamic environment.
What’s in it for you?
- Flexible working options: We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.
- Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
- Discounts: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
- Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
- Opportunities for learning and development: No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
- Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
- Investment in your future: Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.
About the recruitment process
We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.
We’re happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the ‘Our Recruitment Process’ section of our careers site or email inclusionrecruitment@coles.com.au
Job ID: 167049
Employment Type: Fixed Term
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