Scrum Master Lead

Coles Supermarkets  Hawthorn East 


Requisition ID: 22671 

Employment Type: Full time 


Good things start here


This could be the very first step towards an exciting new career with us – a fresh beginning. At Coles Group, these are moments we live for.


Starting good things is what drives our purpose: to sustainably feed all Australians so they can lead healthier, happier lives. With a team of 120,000 people and an iconic portfolio of Australia’s most trusted brands, we’re perfectly positioned to turn a promising start into a whole lot more.


About the role


By combining the fast-paced culture of retail with the ever-growing world of ecommerce, Coles Online takes the time and effort out of grocery shopping. With services such as Home Delivery, Click & Collect and smart lockers, we’re always working on new ways to make life a little easier for our customers – no matter where they are.


Our eCommerce function is currently going through an exciting period of transformation and growth and as part of that growth we are looking for a number of Scrum Masters to join the team. The Scrum Master will be dedicated to supporting a specific squad(s) within the eCommerce function, supporting teams across Customer Experience, Network Development & Customer Delivery or New Ventures programmes. If you are interested in being part of a major digital transformation and want to contribute to the future of digital retailing at Coles, then do apply now. Please note that we are open to candidates from all over Australia.



What you’ll be doing

As the Scrum Master, you will act as a team enabler, working across one or two dedicated squads. You will facilitate the team with all agile rituals and coach them on scrum and agile practices as they undergo their agile transformation. You will work closely with the team to set up processes to help the team identify opportunities for continuous improvement.


You’ll also:


  • You will have a non- technical background ( ideally background in project management or business analysis and also experience in retail industry/ecommerce would be highly preferable).
  • Motivate diverse and dispersed teams to support organisational goals while providing high quality feedback to team members on performance.  
  • Articulate the link between organisational goals and project priorities making clear the business context of projects.
  • Work with the Delivery Leads when planning and committing business change to ensure that the delivery teams can meet those commitments.
  • Understand stakeholders’ needs and motivations and implement strategies to address complexities.
  • Work with external partners to understand their constraints and incentives, and ensure collaborations are mutually beneficial.



Good things you’ll need

We’re after a passionate and highly skilled Scrum Masters with strong mentoring and team leadership experience working in or with large, complex organisations.


You’ll also need:


  • Advanced understanding of agile values, principles, methods, and techniques and have coached teams and individuals on how to leverage agile methods
  • Strong workshop facilitation skills, including agile ceremonies, product discoveries and similar events
  • The ability to build partnerships and work collaboratively with others to meet shared objectives 
  • To manage ambiguity, operating effectively, even when things are not certain, or the way forward is not clear 



Why Coles?
We’re committed to making this a great place to work, from day one. From flexible working arrangements to discounts across all our internal brands (including 5% off at Coles supermarkets!), there are plenty of reasons to love working here. Explore all this and more at our Coles Careers website.


For everyone who shares our passion
We encourage applications from people of all ages, nationalities, abilities and cultures – including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people living with disability. We’re happy to adjust our recruitment process to support accessibility needs – so reach out to us at www.careers.colesgroup.com.au > Careers for everyone > Disability employment.


We’d love to meet you
If you have the skills, experience and motivation to succeed in this role, please take the next step and submit your application.