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Risk Systems Manager - Hawthorn East

A new role means a new way to win together. We’ve been proudly serving Australian communities since 1914 and at the heart of our continued success lies our 115,000 team members working across the country. If you’re looking for a career-defining opportunity, take the next step and explore another way your work can have impact and make a difference.

 

About the team

 

For a company as big as ours, the regulatory environment is complex and increasingly evolving. Our Compliance team are trusted advisors to the business, building programs and providing advice and support to help our teams comply with these evolving requirements.  At Coles, we are passionate about delivering quality products and exceptional service to our customers. As a leader in the retail industry, we are committed to maintaining the highest standards of compliance and regulatory adherence.

The Risk Systems Manager is responsible for leading the strategic and operational use of systems to support the effective management of Risk and Compliance across the organisation. This role bridges the gap between business needs and system capability, ensuring risk management frameworks, policies, and processes are supported by robust, fit-for-purpose technology solutions. 

  

 

Experience required: 

 

  • A sound working knowledge of risk and compliance management is essential.  Prior consulting experience is highly regarded, particularly in advising on system design and implementation in complex environments. 

  • To define and execute the Coles Governance, Risk and Compliance system roadmap, including enablement of key governance, risk and compliance process.  

  • Proven experience managing or supporting systems in a Risk and/or Compliance environment. 

  • Strong understanding of risk management and compliance frameworks, policies, and practices. 

  • Experience in system implementation, configuration, and/or support. 

  • Ability to manage multiple priorities and communicate effectively with technical and non-technical stakeholders. 

  • Analytical and problem-solving skills with a focus on user experience and operational efficiency. 

 

 

You will be responsible for: 

  • Strategic systems management 

  • Defining the Coles Governance, Risk and Compliance roadmap. 

  • Optimisation of systems to support risk and compliance activities.  

  • Provide thought leadership on system capabilities, architecture, and improvements aligned to the Risk and Compliance strategy. 

  • Lead system-related projects, including upgrades, enhancements, and integrations. 

 

Operational management: 

  • Collaborate with Risk and Compliance teams to translate business needs into system requirements. 

  • Partner with IT and third-party vendors to implement and maintain effective system solutions. 

  • Provide training and support to system users, ensuring consistent and effective use of tools. 

  • Support delivery of Risk and Compliance reporting to the business and board. 

 

System Governance & Compliance 

  • Support the design and documentation of system processes, access controls, and audit trails. 

  • Ensure data integrity, system security, and alignment with privacy and compliance obligations. 

  • Develop and maintain governance documentation (e.g., procedures, user guides, change logs). 

 

Continuous Improvement 

  • Identify and implement opportunities to automate manual processes and improve system usability. 

  • Stay up-to-date with industry trends and emerging technologies in risk systems and GRC platforms. 

 

 

Qualifications: 

 

  • Tertiary degree in Business, Information Systems, Risk Management, or a related field. 

  • Familiarity with GRC platforms (e.g., RSA Archer, MetricStream, LogicManager, ServiceNow GRC, etc.)  

  • Project management and/or change management experience. 

  • Exposure to risk reporting and data analytics tools. 

  • Strategic thinker with a hands-on approach to problem-solving. 

  • Excellent interpersonal and communication skills. 

  • Adaptable and able to operate in a fast-paced, evolving environment. 

  • Strong stakeholder engagement and relationship management capabilities. 

What’s in it for you?

 

  • Flexible working options: We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.
  • Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
  • Discounts: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
  • Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
  • Opportunities for learning and development: No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
  • Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
  • Investment in your future: Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.

 

About the recruitment process

 

We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

 

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