Quality Lead - Hawthorn East
We’ve been proudly serving Australian communities since 1914 and have grown to become a top 30-listed company on the ASX with a portfolio of iconic homegrown brands. At the heart of our continued success is over 115,000 team members working across the country, all contributing to bringing our customers smiles. You’ll not only get to see your work make a difference, you’ll be part of a team working together to help Australians eat and live better every day.
About the team
Our Technology team is the backbone of the business, building and maintaining the information technology infrastructure that support Coles Group. As a part of the Technology team, you get the opportunity to work through complex, challenging, meaningful problems using large data sets and new technologies to expand your skills and experience.
About the team
Our Product, Engineering, QA, Operations, and DevOps teams work closely together to deliver scalable; customer centric technology solutions used across the country every day.
About the role
The Quality Lead is responsible for driving and governing quality assurance practices across the Group’s technology landscape, ensuring that solutions delivered to supermarkets, liquor, and shared platforms meet defined quality standards and are safe for production deployment.
This role provides hands-on leadership across the full delivery lifecycle, defining test strategies, managing environments and data, and ensuring functional and non-functional requirements are thoroughly validated.
A key accountability of the role is to define, govern, and continuously improve automation frameworks, ensuring engineering teams adopt consistent automation practices and that automation coverage targets are achieved across programs of work.
Operating as a capability leader, the Quality Lead mentor's testers and quality engineers, uplift skills, and embeds best practices in test design, automation, and defect management. By partnering closely with engineers, delivery managers, and product teams, the role strengthens quality governance, promotes continuous improvement, and ensures technology changes are delivered with confidence, stability, and minimal operational risk ultimately supporting dependable retail operations and positive customer experiences across all Group brands
As you will be working across our core corporate platforms, extensive experience with SAP and Salesforce is a must have for this role.
About you and your skills
• 7+ years of hands-on testing experience, including leading QA teams or quality engineering practices across multiple projects and delivery environments.
• Strong experience testing SAP platforms (Success Factor, S/4HANA), integrations, and end-to-end business processes across corporate or enterprise systems.
• Experience working within Salesforce, Microsoft platforms (Dynamics, Power Platform, Azure), or other enterprise SaaS solutions (desirable but not mandatory)
• Proven ability to define, implement, and govern modern quality engineering practices, including shift-left approaches, testability, and automation-first ways of working.
• Demonstrated capability in building, enhancing, or governing test automation frameworks, and improving automation coverage in complex technology environments.
• Experience collaborating closely with engineers, architects, product managers, and business SMEs to ensure high-quality delivery across integrated systems.
• Strong understanding of functional, regression, UAT, performance, and API testing techniques, with hands-on involvement where necessary.
• Proven experience with test management and delivery tools such as JIRA X-ray, Confluence, Azure DevOps, or equivalent.
• Strong communication and stakeholder engagement skills, with the ability to influence and drive quality improvement initiatives across cross-functional teams
• Excellent leadership, communication, and interpersonal skills with ability to influence and persuade outcomes / direction.
• Proactive approach to identifying and resolving issues.
• Market knowledge and experience in the delivery and management of retail and technology solutions.
• Financial and risk management skills.
• Stakeholder management skills.
• Demonstrated experience with a variety of licenced and open-source technologies, frameworks, scripting languages
• Demonstrated experience managing testing outcomes, both in terms of process and tools (e.g. Microfocus ALM, X-Ray for JIRA, etc)
What’s in it for you?
- Flexible working options: We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.
- Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
- Discounts: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
- Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
- Opportunities for learning and development: No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
- Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
- Investment in your future: Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.
About the recruitment process
We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.
We’re happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the ‘Our Recruitment Process’ section of our careers site or email inclusionrecruitment@coles.com.au
Job ID: 174644
Employment Type: Full time
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