Project Support Analyst - Hawthorn East

We’ve been proudly serving Australian communities since 1914 and have grown to become a top 30-listed company on the ASX with a portfolio of iconic homegrown brands. At the heart of our continued success is over 115,000 team members working across the country, all contributing to bringing our customers smiles. You’ll not only get to see your work make a difference, you’ll be part of a team working together to help Australians eat and live better every day.

About the team

Our Technology team is the backbone of the business, building and maintaining the information technology infrastructure that support Coles Group. As a part of the Technology team, you get the opportunity to work through complex, challenging, meaningful problems using large data sets and new technologies to expand your skills and experience.

About the Role

Are you a detail‑driven PMO professional with a passion for enabling effective portfolio management and driving data‑led decision making? We’re looking for a Project Analyst to play a critical role in governing and optimising our PMO tools and processes, leading PPM strategy, automation initiatives, and ensuring high‑quality data across our delivery landscape.

As the Project Analyst, you will be responsible for the ongoing governance, optimisation, and support of our PMO tools—primarily the PPM Clarity platform. Your work will directly enable efficient planning, prioritisation, and reporting across the project and portfolio ecosystem.

You will partner with project teams, senior leaders, vendors, and PMO stakeholders to ensure our systems, processes, and reporting frameworks operate seamlessly. This role is essential in enabling strong portfolio insights, operational excellence, and continuous improvement across the PMO.

Key Responsibilities

PPM Clarity Tool Support

• Provide day‑to‑day administration and operational support for the Clarity PPM tool across projects, programs, and portfolios.
• Maintain high‑quality, accurate data in Clarity, including projects, investments, tasks, milestones, resources, financials, and custom attributes.
• Manage user access, roles, and permissions in alignment with governance standards.
• Troubleshoot and resolve system issues, escalating to technical teams or vendors as needed.

Project & Portfolio Data Management

• Ensure accurate setup and ongoing maintenance of project, program, and portfolio records.
• Support updates to schedules, resource allocations, actuals, forecasts, and financial information.
• Monitor compliance with required Clarity fields, lifecycle gates, and data completeness standards.
• Perform regular data validation and reconciliation to enable high‑quality portfolio reporting.

Reporting & Dashboards

• Produce standard and ad‑hoc Clarity reports, dashboards, and portlets.
• Support financial, resource, and portfolio‑level reporting for governance forums and senior leadership.
• Ensure reporting outputs are accurate, timely, and aligned to PMO and portfolio standards.

Process, Configuration & Continuous Improvement

• Support the configuration of Clarity attributes, workflows, templates, and enhancements within governance guidelines.
• Contribute to testing, release validation, and deployment activities for tool updates.
• Develop and maintain Clarity process documentation, training materials, and user guides.
• Identify opportunities to improve tool usability, efficiency, automation, and data quality.

Stakeholder & User Support

• Provide guidance and support to project managers, sponsors, and delivery teams to drive effective and consistent Clarity usage.
• Facilitate onboarding, training sessions, and knowledge‑sharing across the PMO and delivery teams.
• Act as a key liaison between business users, PMO/PPM teams, and technical support groups.

About you and your skills:

You will thrive in this role if you are highly organised, analytical, and passionate about improving PMO operations. The ideal candidate will bring:

• At least 5 years of IT experience within a PMO capability or consulting environment, using waterfall or agile delivery methods, and contributing to large program delivery.
• Strong interpersonal skills and leadership capability, with the ability to communicate effectively across peers, vendors, stakeholders, and senior executives.
• Proven experience managing relationships with senior leaders and influencing outcomes.
• Experience driving continuous improvement initiatives within PMO or PPM environments.
• Excellent analytical and problem‑solving skills, with a strong attention to detail.
• Ability to work independently with minimal supervision.
• Exceptional written and verbal communication skills.

What’s in it for you?

• Flexible working options: We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.
• Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
• Discounts: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
• Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
• Opportunities for learning and development: No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
• Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
• Investment in your future: Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.

About the recruitment process

We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

We’re happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the ‘Our Recruitment Process’ section of our careers site or email inclusionrecruitment@coles.com.au

Job ID: 178740

Employment Type: Full time