Product Manager - Propositions - Hawthorn East

We’ve been proudly serving Australian communities since 1914 and have grown to become a top 30-listed company on the ASX with a portfolio of iconic homegrown brands. At the heart of our continued success is over 115,000 team members working across the country, all contributing to bringing our customers smiles. You’ll not only get to see your work make a difference, you’ll be part of a team working together to help Australians eat and live better every day.

About the team

As the way we shop continues to evolve, our Digital team keeps us at the cutting edge. Driven by our innovative, inclusive, and forward-thinking culture, we’re constantly looking at ways to create differentiated, omni-channel experiences for our customers and build the next generation of digital retailing.

We’re looking for a highly motivated Product Manager – Propositions to lead the evolution of key eCommerce experiences that make it easier for customers to shop while driving meaningful business growth.
In this role, you’ll own the strategy and delivery of proposition-led improvements across areas such as localisation, contextualisation, slot selection, and slot expiry. You’ll play a critical role in shaping simpler, more relevant customer journeys across all service types.

About the Role

As Product Manager, you will define the direction and deliver impactful change across core customer experiences. You’ll work cross-functionally with design, engineering, analytics, and commercial stakeholders to ensure initiatives align with both customer needs and strategic objectives.

Key Responsibilities

• Develop and maintain the product roadmap for proposition-related initiatives
• Lead the end-to-end product lifecycle from discovery through to delivery and optimisation
• Drive improvements in localisation and address management to ensure customers access the right proposition settings
• Enhance contextualised browse and range experiences aligned to customer mission and service type
• Improve slot selection and slot recovery journeys to reduce friction and customer abandonment
• Collaborate with key stakeholders to align product priorities with strategic and commercial objectives
• Define success measures and leverage data-driven insights to inform prioritisation and decision-making
• Champion continuous improvement through testing, learning, and iteration

About You

• Proven experience in product management, ideally within eCommerce or digital platforms
• Strong understanding of customer-centric product development and journey optimisation
• Experience working with cross-functional teams in agile environments
• Data-driven mindset with the ability to translate insights into actionable outcomes
• Excellent stakeholder management and communication skills
• Ability to balance strategic thinking with hands-on delivery

What’s in it for you?

• Flexible working options: We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.
• Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
• Discounts: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
• Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
• Opportunities for learning and development: No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
• Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
• Investment in your future: Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.

About the recruitment process

We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

We’re happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the ‘Our Recruitment Process’ section of our careers site or email inclusionrecruitment@coles.com.au

Job ID: 182829

Employment Type: Full time
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