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Product Manager - Post Purchase- Hawthorn East

We’ve been proudly serving Australian communities since 1914 and have grown to become a top 30-listed company on the ASX with a portfolio of iconic homegrown brands. At the heart of our continued success is over 115,000 team members working across the country, all contributing to bringing our customers smiles. You’ll not only get to see your work make a difference, you’ll be part of a team working together to help Australians eat and live better every day.

 

About the team

 

As the way we shop continues to evolve, our Digital team keeps us at the cutting edge. Driven by our innovative, inclusive, and forward-thinking culture, we’re constantly looking at ways to create differentiated, omni-channel experiences for our customers and build the next generation of digital retailing.

Melbourne Based
Full time, permanent position

We’re looking for a Product Manager – Post Purchase to help shape and evolve the customer experience across our web and app platforms. This role will focus on owning the post purchase journey end-to-end, ensuring customers have a seamless, intuitive and engaging experience after checkout. 

Working closely with engineering, design and cross-functional stakeholders, you’ll drive product initiatives from discovery through to delivery, balancing customer needs with business priorities in a fast-paced agile environment. 

 

 

What you’ll be doing 

 

  • Lead the end-to-end product lifecycle across quarterly delivery cycles, from ideation through to execution 

  • Define and manage product strategy and roadmap informed by customer insights, data and business priorities 

  • Own and optimise the post purchase experience across web and app, with a strong focus on UI, usability and customer support experience 

  • Partner closely with engineering and design teams within an agile delivery environment, including sprint planning, stand-ups and release delivery 

  • Drive discovery activities by staying close to customer pain points and translating insights into actionable initiatives 

  • Collaborate with stakeholders across the business to align priorities, manage expectations and communicate progress 

  • Support and mentor Associate Product Managers, helping guide delivery and ways of working 

  • Contribute to the ongoing evolution of the post purchase ecosystem, including supporting systems and architecture improvements 

 

 

About you 

 

  • Proven experience as a Product Manager, ideally within eCommerce, digital retail, post purchase or checkout experiences 

  • Strong understanding of the post purchase ecosystem and customer journey 

  • Experience working within agile delivery environments alongside cross-functional teams 

  • Customer-first mindset with demonstrated experience in discovery and insight-led product development 

  • Comfortable operating strategically while remaining hands-on with delivery and execution 

  • Ability to navigate ambiguity and drive outcomes in a fast-paced environment 

 

 

Key skills 

 

  • Structured and analytical thinker with strong problem-solving capability 

  • High attention to detail and strong organisational skills 

  • Excellent stakeholder management and communication skills 

  • Ability to influence and collaborate effectively across technical and non-technical teams 

  • Adaptable and comfortable working within evolving business priorities 

What’s in it for you?

 

  • Flexible working options: We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.
  • Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
  • Discounts: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
  • Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
  • Opportunities for learning and development: No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
  • Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
  • Investment in your future: Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.

 

About the recruitment process

 

We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

 

We’re happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the ‘Our Recruitment Process’ section of our careers site or email inclusionrecruitment@coles.com.au

 

Job ID: 186417

 

Employment Type: Full time

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