Product Manager - Payments - Hawthorn East

We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with over 115,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact.

About the team

As the way we shop continues to evolve, our Digital team keeps us at the cutting edge. Driven by our innovative, inclusive, and forward-thinking culture, we’re constantly looking at ways to create differentiated, omni-channel experiences for our customers and build the next generation of digital retailing.

About the role

As a Product Manager - Payments, you will play a critical role in ensuring a seamless, secure, and efficient payment experience for our customers while optimizing payment processes to improve profitability. You’ll work closely with cross-functional teams to define the payments growth strategy, prioritize features, and drive key initiatives from discovery to delivery.

Key Responsibilities

• Optimize the digital payment experience: Drive continuous improvement in the customer payment journey, focusing on seamlessness, ease of use, and availability of preferred payment options. This includes minimizing friction points in the checkout process and ensuring a smooth user experience across all digital platforms.
• Maximize payment conversion rates: Increase the percentage of successful transactions by identifying and addressing barriers in the payment flow, optimizing payment gateway performance, and expanding available payment methods.
• Minimize payment-related losses: Reduce fraud, chargebacks, and other financial losses associated with payments by implementing robust fraud prevention strategies, optimizing authorization processes, and collaborating with the financial services team on risk management.
• Serve as the voice of the customer for payments: Champion the customer perspective in all payment-related discussions and decisions, ensuring that customer needs and preferences are prioritized. This includes gathering customer feedback, conducting user research, and staying informed about industry best practices.
• Collaborate effectively with financial services: Partner with the financial services team to align digital payment strategy with overall business objectives. This includes working closely with them on vendor management, payment processing, and reconciliation.
• Drive innovation in payments: Explore and evaluate new payment technologies and trends to ensure the company remains at the forefront of the industry, offering customers the most convenient and secure payment options.

About You

You are a customer-focused and data-driven Product Manager with experience in digital payments and e-commerce. You thrive in a fast-paced environment, balancing strategic thinking with hands-on execution. You have a passion for driving innovation in payments and delivering frictionless customer experiences.

About you and your skills

• 5+ years of experience in product management, with a focus on payments or e-commerce.
• Proven track record of successfully launching and managing digital payment products or features.
• Deep understanding of payment processing, including payment gateways, merchant acquiring, and payment security.
• Experience working with cross-functional teams, including engineering, design, and finance.
• Strong analytical skills, with the ability to use data to identify opportunities and measure success.
• Experience with A/B testing and other optimization techniques.

You'll also have

• Strong communication and interpersonal skills, with the ability to influence and collaborate effectively.
• Excellent problem-solving and decision-making skills.
• Ability to prioritize and manage multiple projects simultaneously.
• Highly Analytical and can clearly translate insight into story to drive change
• Bachelor's degree in a related field (e.g., Business, Computer Science, Engineering).

What’s in it for you?

• Flexible working options: We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.
• Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
• Discounts: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
• Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
• Opportunities for learning and development: No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
• Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
• Investment in your future: Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.

About the recruitment process

We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

We’re happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the ‘Our Recruitment Process’ section of our careers site or email inclusionrecruitment@coles.com.au

Job ID: 144380

Employment Type: Full time

#LI-OR1